James Zhang
North Epping,NSW
Summary
Goal-oriented Sales Leader with distinguished experience in Information Technology industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Tenacious manager with strategic and analytical approach to solving problems. Committed to streamlining procedures while optimizing employee talent.
Overview
15
15
years of professional experience
Work History
Senior Sales Operations Executive
The Missing Link
07.2023 - 02.2024
- Developed and executed training programs to improve overall sales team performance and skill sets.
- Increased sales revenue by implementing strategic sales operations plans and analyzing market trends.
- Managed key relationships with clients and vendors, ensuring long-term partnerships and customer loyalty.
- Reduced operational costs by identifying inefficiencies in existing processes and implementing targeted improvements.
- Leveraged data-driven insights to optimize pricing strategies, boosting profitability and competitiveness in the market.
- Established clear performance metrics to evaluate individual and team success, driving accountability across the organization.
- Championed the internal CRM systems to streamline internal workflows, enabling more agile support within the sales divisions and lead to an enhanced understanding of buyer behaviour patterns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Spearheaded the inside sales team's merge and expansion between the Infrastructure and Security divisions, securing new business opportunities in previously untapped markets and creating additional career opportunities for members of the team.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Inside Sales Team Lead
The Missing Link
07.2022 - 07.2023
- Streamlined internal processes for increased efficiency, optimizing daily operations within the sales department.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Managed 5 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed key accounts, ensuring long-lasting partnerships through exceptional relationship-building skills and developed strong client relationships through consistent communication and attentive customer service.
- Facilitated open communication among team members, encouraging collaboration and problem-solving in challenging situations.
- Worked closely with other departments to promote products, services and marketing campaigns.
- Achieved sales targets consistently with proactive lead generation and effective follow-up tactics.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement, as well as suggesting existing ones for promotions.
Account Executive
The Missing Link
06.2020 - 07.2022
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Played an integral role in developing long-term strategic plans aimed at driving sustained organizational growth through diverse revenue streams.
- Negotiated favourable contract terms for both clients and company, striking a balance between profitability and value-add services.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
- Participated actively in networking events, representing the company professionally and expanding its reach within target markets.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Created and executed account strategies to translate organizational goals into client activities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Monitored service after sale and implemented quick and effective problem resolutions.
Associate Account Executive
The Missing Link
01.2020 - 06.2020
- Boosted client satisfaction by providing exceptional account management and timely responses to inquiries.
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Collaborated with cross-functional teams to ensure seamless execution of client campaigns and projects.
- Managed multiple accounts simultaneously, maintaining a high level of attention to detail for each individual client.
- Exceeded quarterly sales targets by consistently pursuing new business opportunities and expanding existing accounts.
- Streamlined communication channels between departments, improving overall project coordination and efficiency within the company.
- Established and maintained strong working relationships with both internal colleagues and external partners, fostering collaboration and teamwork for successful account management.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Gained understanding of goals, objectives and processes to meet client business needs.
Inside Sales Executive
The Missing Link
02.2018 - 01.2020
- Built strong relationships with clients through regular follow-ups, resulting in repeat business and referrals.
- Developed persuasive sales techniques to convert inquiries into closed deals, boosting company profits.
- Efficiently managed high volume of inbound leads, prioritizing responses based on potential revenue generation.
- Worked closely with outside sales representatives to jointly close complex deals requiring multiple touchpoints with prospects or clients.
- Collaborated with various departments within the organization to address customer issues or concerns promptly, fostering long-lasting business relationships built on trust and satisfaction.
- Improved team performance by sharing successful tactics during internal workshops or informal coaching sessions with colleagues seeking guidance on specific challenges faced during prospecting or closing deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Business Banker
Westpac Banking
01.2017 - 03.2018
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
- Supporting clients with their general or advanced enquiries related to personal, business and merchant banking whilst providing high-quality service by utilising Westpac processes, products and services.
- Enhanced customer retention through building strong relationships and addressing concerns promptly.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Inside Sales Representative
Avnet Technology Solutions
08.2015 - 10.2016
- Performing inbound and outbound sales activities such as lead follow ups, sales qualifications for both new and existing customers within a fast paced sales environment.
- Meeting or exceeding activity metrics for outbound calls and opportunities added.
- Maintaining contact with assigned partner accounts contacts to ensure customer satisfaction and issue resolution, whilst building relationships and effectively communicating with partners and vendors.
- Regular onsite visits to the vendor site to maintain qualified opportunities as well as solidifying relationships with the vendor sales representatives.
Senior IT Analyst
Startrack Aus Post
10.2013 - 03.2015
- Enhanced system efficiency by streamlining IT processes and implementing automation tools.
- Reduced downtime for critical systems through proactive maintenance and monitoring.
- Improved data security with implementation of robust backup and recovery solutions.
- Optimized network performance, upgrading hardware and software components as needed.
- Identified areas for improvement in existing infrastructure, recommending upgrades or modifications accordingly.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Senior Service Desk Analyst
Datacom
09.2012 - 10.2013
- Increased first-call resolution rates through comprehensive knowledge of company systems and applications.
- Served as a mentor to junior team members, fostering a supportive work environment that encouraged skill development.
- Managed high-priority incidents, coordinating resources and communication efforts to ensure swift resolution and minimal impact on business operations.
- Contributed to ITIL-based process improvements within the service desk environment, promoting best practices across the team.
- Played a key role in major IT projects, providing input on system design from a support perspective and assisting with testing efforts as needed.
- Helped streamline repair processes and update procedures for support action consistency.
Service Desk Analyst
Datacom
06.2009 - 07.2012
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-users.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Diploma of Business - Frontline Management
Australian College of Commerce And Management
Surry Hills, NSWDiploma of Information Technology Systems - IT Systems Administration
Martin College
Sydney, NSWSkills
- Operations & Client Relationship Management
- Sales Process Optimization
- Business Intelligence
- Pipeline Management
- Revenue Growth
- Strong Analytical and Problem-solving Skills
- Rapport and Relationship Building
- Multitasking Abilities
- Strong Attention to Detail
Timeline
Senior Sales Operations Executive
The Missing Link
07.2023 - 02.2024
Inside Sales Team Lead
The Missing Link
07.2022 - 07.2023
Account Executive
The Missing Link
06.2020 - 07.2022
Associate Account Executive
The Missing Link
01.2020 - 06.2020
Inside Sales Executive
The Missing Link
02.2018 - 01.2020
Business Banker
Westpac Banking
01.2017 - 03.2018
Inside Sales Representative
Avnet Technology Solutions
08.2015 - 10.2016
Senior IT Analyst
Startrack Aus Post
10.2013 - 03.2015
Senior Service Desk Analyst
Datacom
09.2012 - 10.2013
Service Desk Analyst
Datacom
06.2009 - 07.2012
Diploma of Business - Frontline Management
Australian College of Commerce And Management
Diploma of Information Technology Systems - IT Systems Administration
Martin College
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