James Knight-Hilton
Mount Gravatt,QLD
Overview
18
18
years of professional experience
Work History
Accounts Manager
Tile One Wholesale
Brisbane, QLD
08.2020 - Current
- Relationship & Portfolio Management: Nurturing and expanding relationships with 110 existing accounts from northern NSW to far North Queensland to ensure brand loyalty and repeat and growth for the business.
- Product Specification & Guidance: Providing expert advice on tile ranges, applications, and trends to ensure the correct products are selected for specific design-led projects.
- Sales Target Achievement: Driving revenue growth by identifying upselling and cross-selling opportunities.
- Order & Project Coordination: Acting as the point of contact for orders, working with internal teams (logistics, warehouse) to ensure timely delivery.
- Technical Support & Problem Solving: Resolving on-site issues, addressing product complaints, and advising on installation requirements, adhesives and cleaning processes.
- Sampling & Presentation: Preparing and presenting curated product selections to sales teams on a retail level. Designed and implemented strategic in-store displays to enhance product visibility and drive sales.
- Market Intelligence: Monitoring competitor activity, trends, and market changes.
- Warehousing: Assisted in fulfilling orders during warehouse shortages. Supported delivery of sample order requests efficiently.
Cutomer Service Officer
Tile Factory Wholesale
Archerfield, QLD
03.2017 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Resolved customer complaints efficiently, ensuring timely follow-up and resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed order keying operations to maintain inventory accuracy and support customer fulfilment needs.
- Maintained accurate inventory records using inventory management systems to support operational efficiency.
Personal Trainer/Assistant Manager
Jetts Mt Gravatt
Mount Gravatt, QLD
01.2014 - 2017
- Achieved increased member participation through optimized sign up processes. Enhanced user experience by implementing feedback mechanisms for new members. Drove community growth by fostering a welcoming environment for new signups.
- Developed strong relationships with clients to ensure consistent engagement in individual training sessions.
- Executed comprehensive marketing strategies to enhance brand visibility.
- Coordinated scheduling, maintenance, and staff assignments for efficient gym functionality.
- Assisted in executing opening and closing procedures to maintain operational efficiency. Supported team members in adhering to established protocols for daily operations. Contributed to a smooth transition between shifts by following checklists and guidelines.
Sales Agent
Real Time Flowers
Rocklea, QLD
01.2008 - 2014
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Executed stock receivable operations and performed comprehensive stock takes to ensure inventory integrity.
- Coordinated stock distribution activities, facilitating seamless logistics and maintaining inventory levels.
- Executed sales, orders and invoicing tasks, ensuring timely and precise billing for clients.
- Executed accurate money handling procedures to ensure financial integrity.
- Operated forklifts and courier vans for the safe packing and delivery of inventory.
Education
Health And Fitness
Australian Institute of Fitness
Fortitude Valley, QLD2014
High School Diploma -
TAFE Queensland
Alexandra Hills, QLD2005
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
- Outgoing personality
- Flexible schedule
- Adapt to diverse groups
- Merchandise display
- Order processing
- Sales goals attainment
Licences
-Manual Open Class Car Licence
-Forklift Licence
-Blue Card (Working with children)
Timeline
Accounts Manager
Tile One Wholesale
08.2020 - Current
Cutomer Service Officer
Tile Factory Wholesale
03.2017 - 08.2020
Personal Trainer/Assistant Manager
Jetts Mt Gravatt
01.2014 - 2017
Sales Agent
Real Time Flowers
01.2008 - 2014
Health And Fitness
Australian Institute of Fitness
High School Diploma -
TAFE Queensland