Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

JAMES WRIGHT

THARBOGANG,NSW

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Skilled Customer Service Officer with experience in handling customer inquiries, complaints, and providing solutions promptly. Strong skills include problem-solving, active listening, and effective communication. Have contributed to enhancing customer satisfaction levels in previous roles by delivering high-quality service consistently. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Motivated Project Engineer with history positively impacting projects through attention to detail and skilled designs. Achievement-oriented professional possessing expertise in policy and procedure development, technology implementation, and staff supervision. Committed to delivering innovative products and solutions while maintaining safety and sustainability. Seasoned Senior Engineer in the engineering industry with many years of experience. Expertise in process improvement, project management, and requirements analysis. Innovative Senior Engineer with comprehensive background in designing, developing, and implementing technical solutions. Strengths include strong analytical skills, problem-solving abilities, and a keen eye for detail. Proven track record in leading engineering teams to deliver high-quality projects on time that meet client needs. Significant contributions made to previous workplaces by streamlining processes, reducing costs, and improving operational efficiency. Innovative Senior Engineer known for high productivity and efficient task completion. Specialized skills include complex problem-solving, advanced project management, and cutting-edge technological innovation. Excel in leadership, teamwork, and communication, ensuring seamless collaboration and project success. Innovative engineer with background in diverse engineering projects, including design optimization and process improvement. Strong analytical skills, adept at problem-solving and implementing efficient solutions to enhance productivity. Proven ability to lead teams towards achieving project goals within deadlines, significantly improving operational efficiency and reducing costs.

Overview

16
16
years of professional experience

Work History

Customer Service Officer

WOOLWORTHS
GRIFFITH, NSW
01.2015 - 02.2024
  • Handled escalated customer complaints and disputes in a professional manner.
  • Educated customers on products and services offered by the company.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer issues in an efficient and timely manner.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Trained new employees on company policies related to customer service practices.
  • Identified potential opportunities to upsell products or services to customers.
  • Assisted customers with placing orders for products and services.
  • Collaborated with other departments within the organization on various projects.
  • Established trustful relationships with customers through effective communication skills.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Educated customers on special pricing opportunities and company offerings.
  • Communicated information to customers about product quality, value and style.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Mentored junior team members and managed employee relationships.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Prevented key account losses by researching discrepancies and correcting problems.

SENIOR DESIGN & PROJECT MANAGER

ESSENTIAL ENERGY
GRIFFITH, NSW
01.2008 - 01.2015
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Provided guidance to team members regarding tasks assigned to them.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Managed multiple projects with competing deadlines simultaneously.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Facilitated resolution of conflicts between team members when necessary.
  • Created and implemented processes to ensure successful completion of projects.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Advised other departments on best practices related to managing large-scale projects.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Developed and maintained project plans, timelines, and budgets.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Led meetings with internal team members, consultants and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Modified project plans when needed to better align with organizational objectives.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Prepared cost estimates for projects of varying sizes.
  • Conducted periodic inspections of job sites for quality and progress.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Determined project staffing needs and led resource management.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Drafted project construction schedule and updated as job progressed.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Identified project needs by reviewing project objectives and schedules.
  • Created project status presentations for delivery to customers or project personnel.
  • Conferred with project personnel to identify and resolve problems.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Produced thorough, accurate and timely reports of project activities.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.

Education

ELECTRICAL TRADES CERT. DIPLOMA ELECTRICAL ENGINEERING, ENGINEERING STUDIES QUT, - ELECTRICAL ENGINEERING, WHS

T.A.F.E, QUEENSLAND UNIVERSITY OF TECHNOLOGY (QUT)
TAFE WAGGA WAGGA & LEETON , QUT BRISBANE CAMPUS
05-2012

Skills

  • Customer service
  • Regulatory compliance
  • Record keeping
  • Conflict resolution
  • Customer education
  • Follow-up communication
  • Customer support
  • Complaint handling
  • Prioritization
  • Senior leadership support

Affiliations

  • Regular gym member
  • Active swimmer at the Griffith Aquatic Center
  • Regular hiker, camper
  • Caravan and kayaking
  • Dog walker

Accomplishments

  • FIRST IN CLASS COMPUTING- DISTINCTION
  • FIRST IN CLASS ELECTRICAL TRADES-DISTINCTION

References

References available upon request.

Timeline

Customer Service Officer

WOOLWORTHS
01.2015 - 02.2024

SENIOR DESIGN & PROJECT MANAGER

ESSENTIAL ENERGY
01.2008 - 01.2015

ELECTRICAL TRADES CERT. DIPLOMA ELECTRICAL ENGINEERING, ENGINEERING STUDIES QUT, - ELECTRICAL ENGINEERING, WHS

T.A.F.E, QUEENSLAND UNIVERSITY OF TECHNOLOGY (QUT)
JAMES WRIGHT