James Tetuhi Kapoor
Ormiston,QLD
Summary
Customer service professional with strong problem-solving abilities and effective communication skills. Focused on improving customer satisfaction through attentive service and streamlined operations. Proven track record of enhancing customer experiences and driving operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
StarTrack
Brisbane Airport, QLD
10.2022 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and tracked shipments using company systems.
- Handled complaints with empathy and professionalism to ensure satisfaction.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Answered phone with positive attitude and asked questions to better understand customer needs.
COVID-19 Screener
Sonic Healthcare
Mackay, QLD
10.2021 - 10.2022
- Assisted in managing patient flow during peak screening periods to ensure efficiency.
- Recorded patient information accurately using electronic health records systems.
- Conducted health screenings for patients and staff in compliance with safety protocols.
- Maintained a clean and organized work environment to promote safety and hygiene standards.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
Regional Warehouse Manager
Hedgehog Logistics
Archerfield, QLD
09.2019 - 09.2021
- Managed daily warehouse operations for efficient inventory handling and distribution.
- Supervised staff to ensure compliance with safety and operational procedures.
- Prepared weekly reports outlining warehouse activity, including orders filled, inventory levels, and employee productivity rates.
- Maintained high standards of customer service by responding promptly to customer inquiries.
- Supervised staff members in their daily work activities to ensure tasks were completed efficiently.
Baggage Handler
Virgin Australia
Brisbane Airport, QLD
06.2016 - 05.2019
- Loaded and unloaded baggage from aircraft efficiently and safely.
- Operated ground support equipment for baggage handling tasks.
- Inspected baggage for damage and secured items as needed.
- Communicated with airline staff regarding special baggage requirements.
- Ensured that all pieces of luggage are properly tagged before loading them onto an aircraft.
Education
NZCOS - Information And Communication Technology
Manukau Institute of Technology
Auckland, New Zealand11-1995
Skills
- Order processing and inventory tracking
- Customer relationship management
- Complaint resolution and electronic record management
- Health and safety compliance
Timeline
Customer Service Officer
StarTrack
10.2022 - Current
COVID-19 Screener
Sonic Healthcare
10.2021 - 10.2022
Regional Warehouse Manager
Hedgehog Logistics
09.2019 - 09.2021
Baggage Handler
Virgin Australia
06.2016 - 05.2019
NZCOS - Information And Communication Technology
Manukau Institute of Technology
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