JIRA & Confluence
James Vlazny
Product Manager
Kogarah,NSW
Summary
I'm passionate about delivering accessible products to customers that make their life easier. I bring people together from multiple areas of expertise to create a product experience that delights, engages and supports.
For the last 5+ years, I’ve led product launches across multiple sectors from QSR to government. My greatest achievement is the delivery of the Service NSW Back to School Voucher. This product reached 750k families and supported those impacted by the cost of living crisis.
I’m skilled in owning every phase of production from design to testing and delivery. I take pride in building solid relationships with my team and stakeholders. This is what enables products to be built efficiently, ensuring they align with user and business expectations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior Product Manager
Service NSW
4 2022 - Current
- Led agile product teams of 6-10 members
- Delivered products: Back to School Voucher, Medium Business Flood Grant, Grant Eligibility Checker, Senior's Card
- Planned and deployed enhanced product features and optimised implementation.
- Collaborated as part of multi-disciplinary team to manage end to end product lifecycle, validating product features and design, and collecting and prioritising information to inform product decisions and direction.
- Coordinated project planning and execution.
- Collected customer requirements, directed testing and conducted ongoing evaluation.
- Set goals and formalized policies to maximise team performance and keep project on-task.
- Maintained positive stakeholder, internal and external, relations to build strong partnerships.
- Thrived in fast-paced team to develop and prioritize product features and build product roadmaps.
Project Coordinator
Service NSW
11.2021 - 04.2022
- Provided project and operational support, including monitoring and reporting on project plans, milestones
and deliverables. - Collated and update documentation regarding relevant issues, policies and practices to
ensure delivery of projects complies with project management methodology. - Tracked hours and expenses to keep project on task and within budgetary parameters.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
Product Coordinator
NSW Registry Of Births, Deaths & Marriages
02.2021 - 11.2021
- Supported Product Owner with conceptualising and deploying enhanced product features and optimized implementation for national product - Australian Death Notification Service.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Liaised with clients to better understand business needs and current market landscape.
- Compiled product and customer data to assist informed decisions.
- Assisted with prioritisation of roadmap in order to achieve product goals and metrics.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed metrics to measure product performance.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Project Support Officer - Transformation Unit
NSW Department Of Customer Service
08.2020 - 02.2021
- Monitored and reported on the delivery of projects to assist the team in ensuring outcomes are met on time, within budget and to agreed quality standards
- Undertook a range of project tasks and participate in process improvements to assist with the day to day operations of the team
- Provided a range of administrative and support services to meet the business needs of the team/unit
- Responded to customer and stakeholder enquiries, providing advice and in the preparation of briefings, reports and correspondence.
- Supported a range of projects in diverse environments to acquire an understanding of operational, policy, regulatory and governance facets in agencies of NSW government.
- Worked collaboratively within and across teams and actively support others to achieve agency business outcomes
Project Manager
Coates Group
07.2016 - 08.2020
- Managed multiple medium > large projects (value up to $300k per individual project) nationwide, ranging from new build/refurbs to service & maintenance.
- Achieved & exceeded monthly/yearly sales targets.
- Led a national rollout project - 135 sites nationwide.
- Managed set up a d represent company at national & international conventions
- Scheduling and Project Planning – developed, proposed & adhere to schedules/timelines for major projects.
- Stock management - set & maintain stock levels for various items both ex China & Australia.
- Budgeting & Costing - Process Job costing, verify accuracy & compare to ‘budgeted’ quotations to provide analysis & reports on the results.
- Training & Mentoring – provide training and assistance to Junior/New team members.
- Customer Relations - Liaise with customers including sales enquiries, customer assistance etc.
- Attend site visits, carry out site audit/surveys in order to prepare quotations for medium - large projects where applicable.
- Provide quotations to customers as required for medium to large project jobs etc.
- Purchasing & procurement – Liaise with various suppliers to procure stock outside internal manufacturing capabilities.
- Relationship management - Maintain close relationship with Development Managers/External Departmental Project Managers & Customer contacts. Attend project handovers upon completion.
- Organise and conduct external meetings with stakeholders.
Education
BBA - Business Administration
Macquarie University
Sydney, NSW 01.2012 - 12.2015
Product Management Fundamentals
RMIT
03.2023
Skills
Product development
Project Management
Stakeholder management
Strategic planning
Data-driven decision-making
Strong communication
Market analysis
Software
Miro
MS Project
Figma
Timeline
Project Coordinator
Service NSW
11.2021 - 04.2022
Product Coordinator
NSW Registry Of Births, Deaths & Marriages
02.2021 - 11.2021
Project Support Officer - Transformation Unit
NSW Department Of Customer Service
08.2020 - 02.2021
Project Manager
Coates Group
07.2016 - 08.2020
BBA - Business Administration
Macquarie University
01.2012 - 12.2015
Senior Product Manager
Service NSW
4 2022 - Current
Product Management Fundamentals
RMIT
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