Summary
Overview
Work History
Education
Skills
Professional References
Personal Information
Timeline
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Jami-Judith Watts

Wallaroo,SA

Summary

Focused customer service supervisor with over 4 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

I am an energetic, determined and ambitious person who has developed a mature and responsible approach to any task I undertake, or any situation that I am presented with. I am excellent in working with others as well as on my own.

Overview

14
14
years of professional experience

Work History

Customer Service Supervisor

Drakes
Wallaroo, SA
01.2019 - Current
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Monitored the opening shift operations ensuring that all employees were working efficiently.
  • Processed customer refunds, voids, and exchanges.

Leading Knife Hand

Primo Small Goods/JBS
Port Wakefield , SA
02.2012 - 07.2017
  • Red Offal Room, Knife Hand, WHS representative, Leading Hand, Occupational first Aider, Documentation, Fill in - Green Offal Room/Slaughter floor/Boning room/Canteen and Laundry, Variable duties in all areas.
  • Cleaned and maintained work areas, tools, and machinery in a safe and sanitary condition.
  • Operated equipment such as knives, band saws, grinders, and other tools to perform the slaughtering process.
  • Removed organs from carcasses according to regulations and customer specifications.
  • Performed quality control checks on processed meat products before packaging them for sale.
  • Supervised junior staff members in their duties related to slaughtering and processing operations.
  • Adhered to strict safety protocols while operating heavy machinery used in the slaughtering process.
  • Conducted safety inspections of work areas to identify and eliminate potential hazards.
  • Developed and implemented health and safety policies, procedures, and programs to ensure compliance with applicable regulations.
  • Provided emergency care to injured or ill individuals.
  • Performed wound cleaning, bandaging, splinting and taping.

Cashier

Birch Caroll and Coyle (BCC)
Casuarina , NT
03.2010 - 12.2011
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Verified tickets and directed customers to their seats.
  • Ensured the safety of patrons by monitoring activities inside and outside the cinema.
  • Stocked concession stands with food, drinks, and other items for sale.
  • Cleaned auditoriums after each movie was shown.

Education

Year 12

Casuarina Secondary Collage
Darwin, NT
11-2011

Skills

  • Decision-Making
  • Time Management
  • Complaint resolution
  • Team Development
  • Handling Escalations
  • Cash Handling
  • POS Systems
  • ID Verification
  • Staff Management
  • Exceptional customer service
  • Microsoft Word
  • Supervision and leadership

Professional References

  • Front End Supervisor - Erin Piro - 0475459806
  • Duty Manager - Luke Wharton - 0497898154

Personal Information

  • Age: 24
  • Date of Birth: 11/26/93
  • Gender: Female

Timeline

Customer Service Supervisor

Drakes
01.2019 - Current

Leading Knife Hand

Primo Small Goods/JBS
02.2012 - 07.2017

Cashier

Birch Caroll and Coyle (BCC)
03.2010 - 12.2011

Year 12

Casuarina Secondary Collage

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Jami-Judith Watts