Jami Taggart
Upper Caboolture,QLD
Summary
Knowledgeable Assistant Practice Manager offering more than 6 years of experience working for a private practice of well-known dental providers. Well-versed in referral management and handling electronic health records. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Assistant Practice Manager
McCloy Dental
01.2017 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Processed a variety of invoices using Eftpos, HICAPS, Medicare and Proda
- Contributing effectively to monthly staff meetings and taking down meeting minutes
- Managing a busy reception desk with an influx of calls, whilst checking patients in and out
- Supplying ideas and strategies to boost interaction and traffic on social media
- Sending and receiving referrals from specialist to do with a wide variety of concerns, not limited to dental only
- Efficiently and accurately recording patient information and interactions in a professional manner
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office and surgery supplies and kept check on inventory levels
- Proficient in Microsoft Offices Suite of Programs
- Boosted staff morale by offering constructive feedback and specific direction.
- Adept computer skills including troubleshooting any minor issues
- Developed close working relationships with front office and back office staff to ensure unity and exceptional patient service.
- Developed and implemented strategies to improve patient access, satisfaction and care quality
Senior Hairstylist
Hairhouse Warehouse
08.2015 - 01.2017
- Answering phone calls and scheduling appointments effectively
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Assisted in the training of junior stylists and motivating to keep up to date with their course work
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Record keeping of patient information such as personal details, previous costs and colour formulas used
Senior Hairstylist and Salon Manager
Envogue Hair
10.2014 - 08.2015
- Scheduling and maintaining a busy appointment book
- Holding morning huddles to discuss the smooth running of the day and ensure everyone works together as a team
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Coordinated and facilitated new hire training to maintain consistency of salon services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
Apprentice Hairstylist- Senior Stylist
Stefan Hair Fashions
10.2010 - 02.2014
Education
Certificate - CPR Certificate
Allens Training
Brisbane, QLD11.2022
Certificate - First Aid Certificate
Allens Training
Brisbane, QLD09.2022
Certificate 3 - Dental Assisting
Foundation Education
Brisbane, QLD12.2018
Certificate 3 - Certificate 3 inHairdressing
Southbank Institute of Tafe
Southbank10.2013
Skills
- Excellent attention to detail
- Always punctual and reliable
- Highly organized, able to complete tasks in a timely manner
- Resourceful and adaptable to changes
- Focused on performing to the highest standards
- Able to learn new systems quickly
- Intermediate troubleshooting computer skills
- Knowledge of basic medical terminology and processes
- Positive, caring attitude
- Self motivated to complete tasks on time and accurately
- Excellent communication skills, both written and verbal
Timeline
Assistant Practice Manager
McCloy Dental
01.2017 - Current
Senior Hairstylist
Hairhouse Warehouse
08.2015 - 01.2017
Senior Hairstylist and Salon Manager
Envogue Hair
10.2014 - 08.2015
Apprentice Hairstylist- Senior Stylist
Stefan Hair Fashions
10.2010 - 02.2014
Certificate - CPR Certificate
Allens Training
Certificate - First Aid Certificate
Allens Training
Certificate 3 - Dental Assisting
Foundation Education
Certificate 3 - Certificate 3 inHairdressing
Southbank Institute of Tafe
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