Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Jamie Azouri

Moorebank

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Customer Support & Call Centre Manager

Before You Bid
01.2023 - Current
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Organized customer information and account data for business planning and customer service purposes.
  • Maintained financial accounts by processing customer adjustments.
  • Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Refunds and Warehouse Co-ordinator

Camilla
07.2021 - 11.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently and in line with the agreed business service levels.
  • Managed systematic and physical return of goods in the warehouse from customers and stores both domestically and internationally.
  • Assessed and carried out Quality Control inspections on repairs and damages.
  • Provided backup support to payroll manager on a fortnightly basis.
  • Received and processed all company SMS (samples) domestically and to wholesale partners internationally.
  • Provided backup support with interstate and international freight forwarding.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritisation and great work ethic.

Boutique Angel

Camilla
03.2021 - 07.2021
  • Demonstrated respect, friendliness and willingness to help wherever needed with high emphasis on delivering exceptional customer service.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in team-building activities to enhance working relationships.
  • Over seeing day to day operations of the boutiques including training staff members, rostering, banking, visual merchandising, stock receiving as well as stock exits and sales and VIP day set up.

Business Owner

Harper Hair
11.2016 - 01.2021
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Optimised team hiring, training and performance.
  • Input income and expense details into database to track business finances and address variances.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Learned and remained updated on statutory requirements and regulations.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Provided outstanding coaching to employees to boost productivity.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Used print strategies such as newspaper ads, business catalogues and marketing brochures to bring in and capture new customer business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.

Store Manager

Sportsgirl
08.2014 - 10.2016
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

Education

Certificate 3 Children Services -

TAFE NSW
Liverpool, NSW
2004

Diploma of Business - Real Estate

TAFE NSW
Gymea, NSW
2000

Certificate 3 Real Estate -

TAFE NSW
Granville, NSW
1999

High School Certificate -

Lucas Heights Community School
Lucas Height, NSW
1997

Skills

  • Staff Management, coaching and Mentoring
  • Sales Strategies
  • Issue Resolution
  • Professional Networking
  • Team Leadership
  • Articulate Verbal and Written Communication
  • Attention to Detail
  • Results Orientation
  • Adaptable and Flexible
  • KPI Performance

REFERENCES

Available on Request.

Timeline

Customer Support & Call Centre Manager

Before You Bid
01.2023 - Current

Refunds and Warehouse Co-ordinator

Camilla
07.2021 - 11.2022

Boutique Angel

Camilla
03.2021 - 07.2021

Business Owner

Harper Hair
11.2016 - 01.2021

Store Manager

Sportsgirl
08.2014 - 10.2016

Certificate 3 Children Services -

TAFE NSW

Diploma of Business - Real Estate

TAFE NSW

Certificate 3 Real Estate -

TAFE NSW

High School Certificate -

Lucas Heights Community School

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