Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Jamie Bagnall

Wynnum West,QLD

Summary

A highly reliable, results-oriented, and versatile professional with progressive experience and transferable skills in administrative management, project administration, leadership, client/internal communications, and customer service. Capable of learning new systems and software quickly and enjoy all facets of the ICT area.

Demonstrated adeptness in producing and completing quality outputs regardless of the degree of difficulty of the assignment. Possess praiseworthy academic credits and professional records, as well as for meeting and exceeding expectations in job knowledge and dependability on task assignments.

Consistently recognized by superiors for demonstrating exceptional work ethic, leadership, and professionalism. Leader at delivering teams to providing innovative business solutions. Possess self-initiative and capability in overcoming business challenges; assume full responsibility in making high-stake decisions and independent judgment and committed to promoting the highest standards and company values.

In summary, If given a chance to prove myself I would be an asset to your Company. I am hard working, loyal and able to work as a team or by myself and desire to advance myself within an organization that can allow me to grow personally and professionally.

Overview

1
1
Certification

Work History

Sales and Customer Service

Woolworths Group
  • Customer service and sales of all types of fruit and vegetables
  • Stock replenishment in a fast-paced environment
  • Open and closing of the Department myself with 1 hr deadlines for stock counting at night
  • Stock Management, receiving and handling, discounting, stock taking and quality control.
  • Expedited order fulfillment by effectively coordinating with other departments such as sales and customer service.
  • Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.
  • Liaised effectively with sales and customer service departments to coordinate efforts for maximizing revenue collection while maintaining client satisfaction.
  • Maintained up-to-date knowledge of current promotions and sales events to better inform customers about potential savings opportunities.
  • Cleaned and sanitized work areas, equipment and display cases to minimize contamination risks.
  • Boosted customer satisfaction by providing friendly, knowledgeable service and quick assistance on the sales floor.
  • Addressed customer concerns promptly, fostering positive relationships and repeat business.

'Computer Support Team' Business Owner - SOHO IT

Self Employed
  • Managed 2 part time staff as well as all day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

A02 Administration Officer

Moreton Institute of TAFE
  • Assisted in delivering full class numbers across 6 different teaching Units
  • Customer contact including small and large organisations such as the 'Brown and Hurley' group
  • Managed daily activities of office as well as Institute projects and activities.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.

Temporary AO3 Manager Apprenticeship and Traineeship Unit

Moreton Institute of TAFE
  • Team Manager of 3 staff
  • Managed the creation of 6 classes per 10 week terms for the Unit with Senior Management reporting of progress
  • Industry liaison with small to large Businesses including Group Training Organisations like 'Electro Group Training' and 'Group Training Australia'
  • Stakeholder engagement and reporting.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

A02 Administration Officer

Moreton Institute of TAFE
  • Assisted in delivering full classes for the 6 teaching areas
  • Customer contact including small and large organisations including Group Training schemes such as 'Electro Group Training'
  • Answered telephone calls to emails and used Industry Specific student class booking system.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Created, prepared, and delivered reports to various departments.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Maintained personnel records and updated internal databases to support document management.
  • Volunteered to help with special projects of varying degrees of complexity.

Project Support Officer

Princess Alexandra Hospital
  • Supported project for the Nursing Care Unit
  • Help prepare reports on best practice for Nursing care at 'Princess Alexandra Hospital'
  • Provided administrative support for 2 projects simultaneously to determine a 'Best Nursing Practice' for after hospital care plan
  • Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
  • Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.
  • Planned and coordinated scheduling and administrative tasks for the Nursing Care conference which included heads of departments and external clients.
  • Compiled insightful progress reports for senior management that facilitated strategic decision-making based on real-time data analysis.

Sales Assistant

Chandlers Retail Electrical Store
  • Worked on the floor achieving sales targets as well as front counter cash register sales
  • Assumed all aspects of sales to delivery completion
  • Originally worked as casual then placed onto Part Time.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Real Estate Agent

Lamond Real Estate
  • Worked closely with developers and business owners to facilitate residential sales
  • Responsible to finding new residential leads and closing on sales
  • Advised and informed prospective clients on current market activities/condition and the negotiation process of real estate transactions.
  • Facilitated contracts of sale and negotiated between both parties to conclude a sale
  • General sales an marketing techniques for Real Estate Sales

Education

Bachelor of Business (Business Administration) -

Swinburne University

Advanced Diploma of Information Technology (Project Management) -

Open TAFE

Certificate III Working in Government -

TAFE Queensland

Skills

  • Strategic, self-assured, and proactive with a demonstrated ability to prioritize and make effective timely decisions
  • Marketing and sales
  • Customer Support and Communication
  • IT Customer Service - Hardware and Software Configuration and system set ups
  • Ability to build strategic effective relationships, and influence others at all levels of relevant organizations
  • Proven ability to manage schedules, meet tight deadlines, and orchestrate consistently high-quality events
  • Outstanding communication, organizational and time management abilities
  • Demonstrate a collaborative management approach with effective visioning and counseling to steer organizations toward growth
  • Customer-oriented, known for skillfully identifying and resolving problems through developing customized solutions to the needs of each user
  • Highly qualified with exceptional verbal/written communication and strong leadership skills to resolve problems and provide superior customer service effectively
  • Ability to lead, reach consensus, establish goals, and attain results
  • Technical Troubleshooting and Analytical thinking

Websites

Certification

  • Bachelor of Business (Business Administration)
  • Advanced Diploma of Information Technology (Project Management)
  • Certificate III in Government Working
  • RSA (Responsible Service of Alcohol) Certificate
  • Commissioner for Declarations – C’Dec

References

  • Ms Paula Green, Manager – Fruit and Fresh Vegetables, Woolworths, 0447 628 390
  • Mr Neil Freier, Treasurer of the National Returned Servicemen (Nasho’s), 0427 000 408
  • Mrs Lesley Fry, Fry Law (Now retired), 0407 622 708

Timeline

Sales and Customer Service

Woolworths Group

'Computer Support Team' Business Owner - SOHO IT

Self Employed

A02 Administration Officer

Moreton Institute of TAFE

Temporary AO3 Manager Apprenticeship and Traineeship Unit

Moreton Institute of TAFE

A02 Administration Officer

Moreton Institute of TAFE

Project Support Officer

Princess Alexandra Hospital

Sales Assistant

Chandlers Retail Electrical Store

Real Estate Agent

Lamond Real Estate

Bachelor of Business (Business Administration) -

Swinburne University

Advanced Diploma of Information Technology (Project Management) -

Open TAFE

Certificate III Working in Government -

TAFE Queensland

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Jamie Bagnall