Jamie Banks
Tolga,Queensland
Summary
Committed job seeker with a history of meeting company requirements with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Owner/Project Manager
Self Employed
Rollingstone, Queensland
10.2017 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
- Served as a liaison between the organization and external stakeholders.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Project Manager
Gurindji Aboriginal Corporation
Kalkaringi, Northern Terrtory
06.2014 - 09.2017
- Working and living in community, assisting and supporting community members obtain skills and knowledge of a wide variety of building, construction empolyment skills.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
Education
Visual And Performing Arts
Tafe
Townsville, QLD01-2019
Project Management
Tafe
N.T.01-2011
Carpentry
Tafe
Norther Territory01-2004
High School Diploma -
Woodville High School
Adelaide, SA01-1994
Skills
- Customer Relations
- Relationship Building
- Quality Management Systems
- Operations Management
- Client Service
- Verbal and written communication
- Quality Assurance
- Data Management
- Customer Service Management
- Administrative Management
- Performance Improvement
- Customer Retention
- Time management abilities
Affiliations
- creating resin artwork and creating timber art pieces
Timeline
Owner/Project Manager
Self Employed
10.2017 - Current
Project Manager
Gurindji Aboriginal Corporation
06.2014 - 09.2017
Visual And Performing Arts
Tafe
Project Management
Tafe
Carpentry
Tafe
High School Diploma -
Woodville High School
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