Jamie Blackman
Cairns,QLD
Summary
Operations Manager with a proven track record in process optimisation and budget management. Expertise in enhancing customer relationships and implementing effective training programs. Achievements include significant improvements in team performance and operational efficiency across diverse industries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
State Operations Manager
NQD Transport
Cairns, Qld
01.2024 - Current
- Optimised transportation schedules to enhance delivery routes and minimise delays.
- Coordinated daily operations with drivers for efficient load management.
- Ensured compliance with safety regulations and transportation policies.
- Implemented training programs for new drivers, standardising operational procedures.
- Analysed transportation data to identify areas for process improvement.
- Communicated shipment status and service inquiries effectively to clients.
- Collaborated with warehouse teams to boost loading and unloading efficiency.
- Maintained accurate records of vehicle maintenance and inspections.
Motel Operations Manager
Longreach Motor Inn
Longreach, Qld
02.2022 - 01.2024
- Oversaw daily hotel operations, ensuring guest satisfaction and service quality.
- Managed front desk staff, scheduling shifts and training new hires.
- Coordinated housekeeping and maintenance schedules to enhance operational efficiency.
- Implemented inventory control processes for effective supplies and equipment management.
- Developed standard operating procedures for front desk and housekeeping teams.
- Handled guest complaints promptly, achieving positive resolutions.
- Monitored compliance with health and safety regulations across the property.
- Facilitated staff meetings to improve communication and collaboration efforts.
Owner Multiple Businesses
JC Detailing
Roma, Qld
03.2019 - 01.2022
- Maintained comprehensive records for production, inventory, income, and expenses.
- Oversaw daily business operations while providing necessary guidance.
- Established product and service pricing based on costs and market competition.
- Promoted brand identity and increased revenue through social media marketing.
- Conducted interviews, training, and supervision of employees.
- Negotiated vendor contracts for supplies and services to optimise costs.
- Monitored cash flow to ensure effective resource budgeting.
- Developed customer service policy to enhance satisfaction with products or services.
- Multiple businesses: Auto Detailing x shops (Roma and Longreach),Air Conditioning, Chemical Cleaning, and Upholstery Cleaning.
Regional Manager Retail
Target Australia
Roma, Qld
02.2016 - 03.2019
- Managed special store projects to enhance operational processes across locations.
- Drove sales growth by developing targeted business strategies and marketing plans.
- Analysed market trends to uncover opportunities for expansion and profitability.
- Conducted regular performance review meetings with store managers, focusing on key metrics.
- Collaborated with marketing teams to create effective local campaigns tailored to markets.
- Created and managed annual budget allocations for each store in the region.
- Direct staffing adjustments based on seasonal demand fluctuations to optimise the workforce.
- Trained store managers and staff on best practices in customer service and inventory management.
Luxury Fashion Area Manager
United Development Company Qatar
Doha Qatar, Qatar
02.2013 - 01.2016
- Managed day-to-day operations across multiple retail locations.
- Trained and developed store managers to enhance team performance.
- Implemented company policies to ensure compliance and operational efficiency.
- Conducted regular store visits to assess performance and provide guidance.
- Collaborated with marketing teams for effective promotional strategies in stores.
- Led recruitment efforts to build strong, customer-focused teams in stores.
- Facilitated regular meetings to communicate goals and align store objectives.
- Coordinated with vendors to ensure timely delivery of goods and services.
- Monitored store financial performance and identified areas for improvement.
- Oversaw the recruitment process for new hires at each location.
- Supported sales team members to drive growth and development.
- Identified and developed top talent to promote performance-oriented culture.
- Worked with direct reports to develop and implement action plans, improving operating results.
Education
High School Diploma -
North Mackay State High School
Mackay, QLD11-1994
Skills
- Operational efficiency
- Customer relationship management
- Team leadership
- Staff training and development
- Problem solving
- Budget management
- Conflict resolution
- Effective communication
- Performance monitoring
- Inventory control
- Sales leadership
- Workforce planning
- Performance improvement
- Operations management
- Time management
- Supervision and training
- Change management
- Decision making
Affiliations
- Muay Thai Instructor
- International Muay Thai Champion Johor Indonesia
- WMTC International Muay Thai Champion Singapore
Accomplishments
- Careers Queensland Great Employer Business Award
- Maranoa Commerce of Business Award - Customer Service Award Winner and Employer of Choice Award Winner, also nominated as People's Choice Award and Rising Star Award.
Certification
- Certified Muay Thai Kru - Certified and trained in Thailand
References
References available upon request.
Timeline
State Operations Manager
NQD Transport
01.2024 - Current
Motel Operations Manager
Longreach Motor Inn
02.2022 - 01.2024
Owner Multiple Businesses
JC Detailing
03.2019 - 01.2022
Regional Manager Retail
Target Australia
02.2016 - 03.2019
Luxury Fashion Area Manager
United Development Company Qatar
02.2013 - 01.2016
High School Diploma -
North Mackay State High School
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