Jamie Callaghan
Melbourne
Summary
Dynamic and customer-focused professional with experience at Mansfield Coffee Merchant, excelling in service quality and guest relations. Proven ability to enhance customer experiences through effective order taking and upselling techniques. Recognized for maintaining cleanliness and fostering warm relationships with patrons, ensuring a welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Mansfield Coffee Merchant
06.2024 - 11.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Rock Climbing Instructor
Clip N Climb
03.2022 - 12.2023
- Improved safety standards by conducting thorough equipment inspections before each climbing session.
- Contributed to the growth of the rock climbing program by actively seeking feedback from clients to continually refine instructional methods and practices.
- Collaborated with colleagues on creating new instructional courses for advanced climbers looking to expand their skillsets further.
- Evaluated clients'' progress regularly and adjusted instructional strategies accordingly to help them achieve their personal climbing goals effectively.
Cleaner
Deben Contracts
01.2020 - 06.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Electronics And Further Mathematics
Suffolk One College
Ipswich, UK06-2023
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Upselling techniques
- Guest relations
Accomplishments
Walked over one hundred and fifty miles with 20 kilograms strapped to my back to raise funds for the Help for heroes charity.
Completed over 3,000 pushups in a month to raise money for Teenage Cancer Trust.
Certification
- Responsible service of alcohol certificate
- Do food safety certificate
- White card training
Timeline
Restaurant Waiter
Mansfield Coffee Merchant
06.2024 - 11.2024
Rock Climbing Instructor
Clip N Climb
03.2022 - 12.2023
Cleaner
Deben Contracts
01.2020 - 06.2023
Electronics And Further Mathematics
Suffolk One College
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