Jamie Dagnell

• Project / Site Management from project inception to completion, of multi-residential townhouse projects located in the central Gold Coast region.
• Business start-up and Project/ Site Management of High Volume Insurance building company in Far North QLD, Greater Brisbane & Northern Rivers NSW.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability.
• Planned, designed, and scheduled phases for larger projects.

• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
• Interviewed, hired, and trained new workers.

• Managed a residential construction company overseeing the construction with a hands-on approach
• Projects consisting of design and construct custom built homes up to 1.5m
• Worked closely with owners throughout process to keep projects in line with individual visions.
• Solved complex construction issues promptly, preventing costly delays or compromises in quality.
• Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
• Assumed responsibility for personnel deployed to work site.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.

• Responsible for daily operations and support for over 2000 desktop clients spread across GC, Sydney, Sunshine Coast, Wagga Wagga, Darwin & Cairns. System downtime < 1.9%
• Optimized resource allocation by evaluating skill sets and aligning them with appropriate tasks or responsibilities.
• Developed detailed project plans, outlining milestones and deadlines to achieve objectives.
• Delivered successful projects by effectively managing resources, timelines, and budgets.
• Managed cross-functional teams to ensure timely project completion.
• Mentored junior team members, fostering growth in technical skills and knowledge within the organization.
• Implemented best practices to drive quality IT project delivery.

Ran a small team of landscapers to provide landscaping packages for project builders. (Side Hustle)

• Collaborated with cross-functional teams to deliver innovative solutions for business needs.
• Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
• Collaborated with end user teams to determine need and devise appropriate software and hardware solutions.
• Implemented robust network infrastructure for improved connectivity and reliability.
• Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
• Provided expert guidance on best practices in systems engineering, improving team performance and product quality.
• Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
• Implemented networking and server changes to meet client budgets and needs.

• Improved system performance by identifying and resolving technical issues in a timely manner.
• Evaluated new tools and technologies for possible integration into existing infrastructure environments.
• Analyzed system requirements, developing tailored solutions that met or exceeded business expectations.
• Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
• Optimized networked software and operating systems by remotely applying updates and patches.
• Developed custom software solutions for various business needs, resulting in improved productivity.
• Reduced operational costs by automating repetitive tasks using systems such as Novell Zenworks.

• Used ticketing systems to manage and process support actions and requests.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
• Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.

• Assisted project managers with PC roll-out for Swindon Borough Council
• Troubleshooting and resolving hardware, software, and network issues.
• Managed Active Directory accounts for users and groups, improving access control across the organization.
• Assisted senior network administrators in configuring routers, switches, firewalls, VPNs, DNS servers, DHCP servers.
• Conducted inventory management for IT assets, maintaining accurate records and facilitating equipment replacement as needed.
• Obtainned Microsoft and Novell certifications