JAMIE FREEMAN
Mitchelton
Summary
Detail-oriented with over 10 years of professional history effectively maintaining accurate record keeping and building connections with all stakeholders throughout varied roles. Passion for learning and seeking out challenges to expand knowledge and implement studies in a practical environment. Can confidently work both autonomously and as a team player. Known for having strong organisational skills and a drive for developing strategies to improve efficiency. Experienced mentor with excellent communication and listening skills.
Overview
13
13
years of professional experience
Work History
Client Engagement Officer
Australian Taxation Office
10.2021 - Current
- Conducted review and audit cases from start to finish within BAS I&I by:
- Liaising via written and oral communication with taxpayers regarding their lodgements and providing education on legislation.
- Assessing and identify potential risks and ideal mitigation strategies.
- Building and sustaining relationships with taxpayers to gain an understanding of their individual and business circumstances.
- Obtaining information and provide advice to taxpayers and their representatives to resolve complex matters in a multichannel environment
- Reviewing and verifying documents provided by taxpayer
- Application of legislation to determine appropriate assurance actions including Goods and Services Tax Act, Fuel Tax Act, Luxury Car Tax Act, Wine Equalisation Tax Act, Taxation Administration Act, and Australian Business Number Act
- Prepare and execute decisions pertaining to penalty application, penalty remission, registration cancellations, activity statement revisions
- Research and suggest improvements to tasks and activities affecting how both my own and team work is performed to achieve more efficient outcomes
- Identify, gather, record, and provide advice relevant to client engagement and service activities and recommend mitigation strategies
- Undertake quality assurance activities and assist in developing and implementing responses to address findings to ensure the accuracy and appropriateness of information and procedures
- Assess the risk models by way of test cases and report back findings to improve risk mitigation
- Rapid pivot of case and work types under Operation Protego including test cases, RBA remediation cases, streamline audit cases, genuine enterprise cases, informal reviews, and third party fraud triaging.
- Mentorship of new staff, including reviewing their cases prior to closing and providing constructive feedback.
Assistant Accountant
Ray White Accounting Solutions
09.2020 - 10.2021
- Completed daily cash functions including account tracking, payroll and wage allocations, budgeting, and cash, and banking reconciliations.
- Conducted comprehensive account assessments to check viability, stability, and profitability of business operations and compiled information in monthly reports for business owners.
- Trained new employees on accounting principles and company procedures.
Property Manager
Cooper Jackson Estate Agents
12.2019 - 09.2020
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Completed final move-out walk-throughs with tenants to identify required repairs and prepared QCAT applications where required.
Asset Manager
Trickey Properties / SPACE Toowong
10.2018 - 07.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Supported senior property manager by completing problem resolution and routine inspections under tight budgets and schedule demands.
Leasing Officer
Place Real Estate Newmarket
01.2016 - 10.2018
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
Assistant Property Manager
Gateway Properties
02.2014 - 01.2016
- Responded to messages and enquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings and processed tenancy applications.
- Attended routine inspections and prepared reports detailing findings for landlords.
Accounts Assistant
Cooke Property Agents
02.2013 - 11.2013
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal entries, employee reimbursements, and statements.
Team Member
Woolworths Ltd
11.2010 - 02.2013
- Operated cash register for cash, and credit card transactions and balanced checkout drawers at the end of each shift
- Provided prompt and courteous service by pleasantly greeting customers in-store and via telephone.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Business (Accounting) -
Queensland University of Technology
12.2024
Certificate III of Business Administration -
TAFE Queensland
2017
Real Estate License (expired) -
Complete Property Training
2014
Queensland Certificate of Education -
Emmaus College
2012
Skills
- Quality Assurance
- Attention to Detail
- Interpersonal Communication
- Conflict Resolution
- Complex Problem-Solving
- Financial Analysis
- Regulatory Compliance
- Energetic and Enthusiastic
Timeline
Client Engagement Officer
Australian Taxation Office
10.2021 - Current
Assistant Accountant
Ray White Accounting Solutions
09.2020 - 10.2021
Property Manager
Cooper Jackson Estate Agents
12.2019 - 09.2020
Asset Manager
Trickey Properties / SPACE Toowong
10.2018 - 07.2019
Leasing Officer
Place Real Estate Newmarket
01.2016 - 10.2018
Assistant Property Manager
Gateway Properties
02.2014 - 01.2016
Accounts Assistant
Cooke Property Agents
02.2013 - 11.2013
Team Member
Woolworths Ltd
11.2010 - 02.2013
Bachelor of Business (Accounting) -
Queensland University of Technology
Certificate III of Business Administration -
TAFE Queensland
Real Estate License (expired) -
Complete Property Training
Queensland Certificate of Education -
Emmaus College
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