JAMIE GILCHRIST
Greenbank
Summary
Dynamic beauty industry professional with a proven track record at LASH BOOTY BEAUTY, excelling in customer relations and financial management. Successfully enhanced client satisfaction and loyalty through exceptional service and strategic marketing initiatives. Adept at building strong relationships and leading high-performing teams to achieve business goals.
Overview
12
12
years of professional experience
Work History
Owner & Beauty Therapist
LASH BOOTY BEAUTY
12.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager of Business Development and Sales
BEAUTY AT FIT SKIN
01.2017 - 07.2019
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Collaborated with team members to achieve high-performance results in a fast-paced retail setting.
- Conducted product training sessions for retail staff members to improve overall team selling abilities.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
- Established strong relationships with vendors, ensuring optimal product selection and pricing for the retail stores.
Professional Domestic Cleaner
Riviera
01.2014 - 12.2017
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Ensured longevity of home appliances by routinely performing basic maintenance tasks such as filter replacements or surface cleaning on items like ovens or refrigerators.
- Exceeded client expectations through tailored services that addressed specific needs including laundry care, ironing, or pet-related tasks.
- Boosted customer retention rates with exceptional communication skills and timely completion of tasks.
- Streamlined cleaning routines by organizing supplies and equipment for easy access and use.
- Eliminated germs and bacteria with proper sanitization of high-touch areas such as doorknobs, light switches, and countertops.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Education
Diploma - Beauty Therapist
French Beauty Academe
Robina, QLD05-2022
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Client service
- Marketing
- Financial management
- Market trend awareness
- Profit and loss analysis
- Attention to detail
- Decision-making
- Teamwork and collaboration
Timeline
Owner & Beauty Therapist
LASH BOOTY BEAUTY
12.2020 - Current
Manager of Business Development and Sales
BEAUTY AT FIT SKIN
01.2017 - 07.2019
Professional Domestic Cleaner
Riviera
01.2014 - 12.2017
Diploma - Beauty Therapist
French Beauty Academe