JAMIE HUBINSKI
Redland Bay,QLD
Summary
Business-driven individual with more than 14 years working as a leader for a large team environment. Focused and experienced in customer rapport, strategic initiatives and team coaching with large and diverse teams. Experienced portfolio leader, with excellent training and leadership skills. Action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences. Passionate leader, focused on process improvement and on-time profit delivery. Budgeting and forecasting abilities, with advanced knowledge of operational improvements. Multi-tasking leader, well-known for creating positive environments where team members can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Excels in an environment where influential change can transform business execution and standards.
Overview
2026
2026
years of professional experience
Work History
Operations Manager QLD/NT
Ampol
07.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maximized 11 area managers performance, maintaining 1400 team members within 158 stores.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Successfully embedded a retail performance EBIT of 37.1 million
- Grew with sustainment a sales performance of 237 million
- Directed staff and managed annual capital budget.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Business Manager
Ampol
01.2018 - 06.2022
- National Controllable Lead - Maintaining and reviewing state data and KPI opportunities with BMs.
- Detailed understanding of store level P&L drivers, being clear on what can influence higher performing results and using these levers to drive store/area performance
- Responsible for analyzing key trends in P&L performance and putting effective action plans in place to improve performance as required.
Coach SM’s and ASM’s on identifying the root cause of system failures and coach team members in the creation of action plans to drive performance - Understand and utilize key metrics and reports to identify opportunities at a site level to to increasing performance
- Drive brilliant operations within our stores. Monitoring the execution of retail initiatives, promotional program and customer offer is executed for up to 17 stores
- Ensure operations are conducted in a safe manner, aligned with business culture and policies. Conduct all compliance activities within required time frame and as per calibrated standard
- Develop workforce resourcing plans for your territory, including succession plans for high performing team members
- Detailed understanding and knowledge of competitor activity, local community and customer demographic in order to develop retail responses in the market
- Develop anti competitor strategy / local marketing plans where required in consultation with Regional Manager
- Consistent utilization of National and Regional tools and resources for effective site management and reporting
- Understanding of the overall retail strategy and connecting across the Retail business (Merchandise, Fuels/pricing, Convenience Development, Supply Chain Logistics, Marketing, Property, Safety, Finance and HR) to unlock value in the market
- Provide feedback to support office as required to assist with driving brilliant in-store execution
- Proactively takes lead to ensure new ideas are generated and looped back to Regional Manager
- Proactively role model "business ownership" behaviors within operations
Group Manager
Woolworths
01.2016 - 01.2018
- Coached and led 11 store operations into productive, profitable teams
- Approached new tasks with enthusiasm and passion
- Worked with store managers to implement transformation and change culture responsibilities
- Store audits on compliance and procedures
- Communicated clear expectations and goals to each store team
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Collaborated with store management team and operational managers to deliver sales and business expectations
- Analytic expectations from S.A.P reporting functions for controllable profit
- Utilize technology to provide store teams with success
- Coach store teams with transformational leadership
- Area KPI analysis
- P&L reporting of 11 stores
Zone Coach
Woolworths
01.2015 - 12.2016
- Reviewed and edited all training materials for accuracy and policy compliance for 50 sites
- Organized and edited training manuals, multimedia visual aids and other educational materials
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
- Implemented new learning strategies depending upon team skill levels
- Tested all training software and hardware prior to the training program
- Assessed skill gaps for team members in long-life and developed a training sessions to meet those needs
- Alternated training methods if the expected improvements were not reached
- Researched and obtained relevant course materials to achieve training objectives
- Communicated all learning and performance objectives, schedules and training assessments to upper management
- Coached team members during demonstrations, meetings, conferences and workshops
- Directed coaching programs and development paths for leaders
- Coached all team members/leaders for training and performance improvement actions
- Led daily, weekly and monthly coaching, counseling and feedback sessions for store/group managers
Store Management
Woolworths
2012 - 12.2015
- Responded to customer concerns with friendly and knowledgeable service
- Hired, trained and evaluated team members in sales and business
- Instructed Team Leaders on appropriately handling of difficult and complicated business solutions
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reordered inventory when it dropped below predetermined levels
- Reported to the group manager regarding all store operations
- Completed profit and loss performance reports
- Assigned employees to specific duties to best meet the needs of the store
- Planned budgets and met budgets to construct returns for the business
- Scheduled and led weekly store meetings for all team leaders
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Trained and developed new associates on P.O.S system and key sales tactics
- Generated repeat business through exceptional customer service
- Provided business with transformation leadership, in regards to change and culture aspects
Education
Certificate IV - Retail Management
WOOLWORTHS
Woolworth's RTO01.2014
Certificate in Retail Operations - Business
Woolworths LTD PTY
Brisbane, QLD2013
Diploma - Justice Administration
College Of Justice & Law
Brisbane, QLD2009
Skills
- P&L/SAP analysis
- Personnel development
- Customer relations
- Financial investigating
- Focused problem solver
- Operations management
- Autonomously Driven
- H/R Routines
- KPI-oriented
- Detail-oriented
- Strategic thinker
- Team training and development
- Change Leadership and transformation coaching
- Verbal and written communication
- Safety and Culture development
Refrences
Kirsty Galas
Ampol Business Manager
Ph - 0424336647
Email - On Request
Craig Carlon
Ampol Operations Manager NSW
0438871268
Email - On Request
Jason Curmi
Ampol National QSR Specialist
Ph - 0447204992
Email - On Request
Timeline
Operations Manager QLD/NT
Ampol
07.2022 - Current
Business Manager
Ampol
01.2018 - 06.2022
Group Manager
Woolworths
01.2016 - 01.2018
Zone Coach
Woolworths
01.2015 - 12.2016
Store Management
Woolworths
2012 - 12.2015
Certificate IV - Retail Management
WOOLWORTHS
Certificate in Retail Operations - Business
Woolworths LTD PTY
Diploma - Justice Administration
College Of Justice & Law
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