Jamie Ingram
Calliope ,QLD
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
7
7
years of professional experience
Work History
Administrator
CQUniversity
Rockhampton , QLD
01.2023 - 09.2024
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Organized special events such as company parties or trips for employees.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Performed data entry tasks into computer databases from paper documents.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Barista
Gus Coffee
Rockhampton , QLD
02.2022 - 05.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted customers, took orders, and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Barista
Gloria Jeans
Rockhampton , QLD
10.2020 - 04.2022
- Identified, evaluated and trained new employees on coffee-making techniques and customer service standards.
- Monitored stock levels of coffee beans, cups, lids and other supplies needed for the shop.
- Scheduled staff shifts ensuring adequate coverage during peak times.
- Provided ongoing coaching to baristas to ensure high quality product was served consistently.
- Managed cash flow and reconciled tills at the end of each shift.
- Implemented new ideas to improve customer experience while maintaining operational efficiency.
Team Member
Bunnings Wearhouse
Rockhampton , QLD
03.2018 - 07.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Attended staff meetings to stay updated on company policies and procedures.
- Recognized potential theft situations and alerted supervisor immediately.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School
Emmaus College
Rockhampton, QLD08-2022
Skills
- POS Systems
- Shop Opening and Closing
- Coffee grinding
- Customer Service
- Espresso machine operation
- Barista Training
- Product Knowledge
- Call Management
- Complaint resolution
- Consultative Sales
- Appointment Scheduling
- Data Entry
- Food Preparation
References
References available upon request.
Timeline
Administrator
CQUniversity
01.2023 - 09.2024
Barista
Gus Coffee
02.2022 - 05.2023
Barista
Gloria Jeans
10.2020 - 04.2022
Team Member
Bunnings Wearhouse
03.2018 - 07.2021
High School
Emmaus College
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