Jamie Jackson

Manage Claims from Commencement

Accept Claims

Generate Approval Documents

Maintain Client Relations

General Filing

Purchase of QBCC Home Warranty Insurance

Project Administration Assistance

Update Insurance Clients

Courtesy Calls

Update Variations

Allocate Jobs to Supervisors

• Answer telephone calls to take messages from clients or to provide information
• Keeping clients updated on their claim
• Ensuring difficult clients are heard, respected and satisfied with the outcome
• Learning a new paperless system
• Inform other office admins or project officer about cancellations/updates
• Enter customer details into the company’s records or database when needing to be updated
• To ensure discharge client works are completed before discharge date
• If there are voicemails, listen to them, attached notes on the claim and forward to the appropriate person
• Triage all claims
• Booking assessments, inspections, specialist reports and make safes within the seat key performance indicators
• Providing a high level of communication with customers and maintain strong working relationships
• Completing regular job status updates & maintaining claim administration portals as per client expectations
• Good administrative skills with excellent attention to detail
• Experience scheduling appointments within key performance indicators
• Professional verbal and written communication skills
• Comfortable working in faced paced environment with multiple priorities
• Ability to record accurate notes in internal and external systems
• Showing empathy, flexibility, agility and responsiveness

• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
• Worked with upper management to complete complex projects on tight budgets within specific timelines
• Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities