Jamie Kenny
Ourimbah,NSW
Summary
Extensive experience within the healthcare sector, excelling in patient services and care. Skilled in maintaining confidentiality and fostering strong relationships, ensuring a positive environment for both patients and staff. Experience of office coordination, triage and the fostering of workplace relationships and inter department team building. ‘In the field’ experience, in both Phlebotomy and Nursing clinical placements, which has laid the foundations of compassionate, respectful and professional relationships with patients from diverse backgrounds, with often complex needs, and those most vulnerable within our community.
Overview
19
19
years of professional experience
Work History
Office Coordinator
Douglass Hanly Moir Pathology
11.2014 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and couriers, whilst performing triage and delegation of tasks.
- Worked closely and collaboratively with Laboratory staff, collectors, couriers and Doctors, including problem shooting, to maintain exceptional patient service.
- Provided support to staff members, assisting with daily tasks as needed to promote productivity and team wellbeing.
- Tracked records, filed documents, and maintained communication between coworkers to manage office activities.
- Maintained strict confidentiality of sensitive patient information, upholding the highest level of professionalism at all times.
Phlebotomist
Douglass Hanly Moir Pathology
08.2014 - 11.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Medical Receptionist
Renwick Street Family Practice
01.2006 - 11.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Supported office staff and operational requirements with administrative tasks.
Education
Bachelor Of Nursing -
University of Newcastle
Newcastle, NSWSkills
- Patient centred care and focus
- Office administration
- Office management
- Patient service
- Team building
Timeline
Office Coordinator
Douglass Hanly Moir Pathology
11.2014 - Current
Phlebotomist
Douglass Hanly Moir Pathology
08.2014 - 11.2016
Medical Receptionist
Renwick Street Family Practice
01.2006 - 11.2011
Bachelor Of Nursing -
University of Newcastle
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