Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jamie-lee Kavanagh

Millicent,SA

Summary

Dynamic and results-driven professional with extensive experience at IGA Supermarket, excelling in customer service and team leadership. Proven track record in enhancing sales through effective merchandising and fostering strong customer relationships. Adept at staff management and decision-making, ensuring operational efficiency and high levels of customer satisfaction.

Overview

22
22
years of professional experience

Work History

Senior Retail Assistant

IGA Supermarket
04.2025 - 08.2025
  • Enhanced customer satisfaction by providing exceptional service and personalized assistance.
  • Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
  • Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
  • Supported store manager in various administrative tasks such as scheduling staff shifts.
  • Increased sales by effectively promoting products and helping customers make informed decisions.
  • Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
  • Developed strong rapport with customers by understanding their needs and preferences.
  • Strengthened relationships with suppliers, negotiating favorable terms and securing timely deliveries.
  • Conducted regular audits of store operations, identifying areas for improvement and implementing corrective actions.
  • Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Private Caregiver

Rosslyn Granziera
01.2016 - 01.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided compassionate and patient-focused care to cultivate well-being.

Private Carer

Arthur Facey
04.2020 - 02.2023
  • Facilitated client participation in social activities within the community, encouraging social connections and mental stimulation.
  • Reduced client hospitalizations by closely monitoring health conditions and proactively addressing potential health risks or concerns.
  • Collaborated with family members to address concerns or provide updates on client progress, fostering strong relationships between caregiver and families.
  • Educated clients on proper nutrition practices for optimal health outcomes leading healthier lifestyle choices being made consistently over time.

Fruit and Veg Duty Manager

Fosters Foodland Millicent
02.2004 - 01.2020
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Coordinated with suppliers and vendors to determine availability of required materials.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

No Degree -

Endfield High School
Adelaide, SA

Skills

  • Customer service
  • Teamwork and collaboration
  • Sales monitoring
  • Merchandising operations
  • Display building
  • Decision-making
  • Work Planning and Prioritization
  • Team leadership
  • Good judgment
  • Staff management

Interests

  • Gardening
  • Fishing

Timeline

Senior Retail Assistant

IGA Supermarket
04.2025 - 08.2025

Private Carer

Arthur Facey
04.2020 - 02.2023

Private Caregiver

Rosslyn Granziera
01.2016 - 01.2025

Fruit and Veg Duty Manager

Fosters Foodland Millicent
02.2004 - 01.2020

No Degree -

Endfield High School

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Jamie-lee Kavanagh