Summary
Overview
Work History
Education
Skills
references upon request
Licenses
Timeline
Generic

Jamie-lee McLucas

Gracemere,QLD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Administration

Pavscorp
02.2021 - Current
  • In charge of paying invoices and bills
  • Creating invoices and sending them to customers
  • Keeping track of employees work hours .
  • Provided professional services and support in a dynamic work environment.
  • Worked along side apprentices and helped them with their training.
  • Worked well in a team setting, providing support and guidance.
  • Appling and filling out documents for building new homes and organized folders with invoices and receipts.
  • In Charge of signing up apprentices and helping them through training
  • Appling and creating documents with council, Building authorizes to gain approvals to build renovate or reroof commercial or residential.
  • Submitting certificates for final approvals

Manager

Mcdondals
01.2008 - 01.2021
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Safe food handling procedures
  • Handling of large amounts of cash depositing cash amounts
  • Rosters- rostering 150 crew
  • Crew training and developing training plans for new crew
  • Managing the store ensuring cleanliness at all times
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demean by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked effectively in fast-paced environments.

Crew Member

Mcdondals
04.2004 - 01.2008
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Food handling
  • Volunteering on McHappy day
  • Getting involved in team building exercise's
  • Working in a team
  • Assisted other team members to achieve goals.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Colyton High School
St. Mary's, NSW
12.2005

Skills

  • Invoicing and Billing
  • Staff Scheduling
  • Phone and Email Etiquette
  • Customer Service
  • Cleaning and sanitizing
  • Food Preparation
  • Cash Handling
  • POS System Operation
  • Payment Processing
  • Food safety knowledge
  • Staff Training
  • Staff Supervision
  • Administrative Skills

references upon request

Upon request i can give you personal and work references

Licenses

  • Open auto Australian drivers licenses
  • Reliable transport
  • Police check
  • Blue card

Timeline

Administration

Pavscorp
02.2021 - Current

Manager

Mcdondals
01.2008 - 01.2021

Crew Member

Mcdondals
04.2004 - 01.2008

High School Diploma -

Colyton High School

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Jamie-lee McLucas