Jamie-Lee Richardson
Sandford,TAS
Summary
I am a reliable Mature aged woman looking to enhance my employment after being at home raising 3 children and working part timeI am hard working and passionate job seeker with strong organizational skills and eager to secure a position, whilst i do have a large gap in my resume, i do have current employment . i believe i have a lot of great life skills and qualities that would benefit any workplace. I would be an asset to any organization
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Commonwealth Bank
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Home Duties
Home Duties
12.2014 - Current
- managing family finances
- scheduling appointments
- problem solving
- time management skills
- negation skills
- prioritization skills
- communication skills
Receptionist
Tasmanian Collection
02.2014 - 12.2014
- Enhanced customer satisfaction skills by promptly addressing inquiries and provding accurate information.
- streamlined front desk operations for increased effeiciancy by effectively managing phone calls, emails and walk-in clients
- maintained a well-organized reception area with updated materials, contributing to a welcoming enviroment for visitors
- improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Child Care
Clarence Council
04.2009 - 12.2009
Receptionist
Tasmanian Carpet Cleaning
06.2008 - 11.2008
Customer Serivce
Diva Accessories
12.2006 - 02.2007
Customer Service
Lauderdale Bakehouse
05.2005 - 12.2006
- Promoted exceptional customer service by engaging clients on sales floor.
- Greeted customers at counter and provided excellent customer service.
Education
No Degree - Beauty Therapy
Tas Tafe
Hobart 11.2023
No Degree - High School
Mackillop College
Mornington Tas 12.2005
Skills
- Data Entry
- incident Reporting
- Professional Demeanor
- telephone skills
- customer and client relations
- safety protocal knowledge
Timeline
Customer Service Representative
Commonwealth Bank
03.2024 - Current
Home Duties
Home Duties
12.2014 - Current
Receptionist
Tasmanian Collection
02.2014 - 12.2014
Child Care
Clarence Council
04.2009 - 12.2009
Receptionist
Tasmanian Carpet Cleaning
06.2008 - 11.2008
Customer Serivce
Diva Accessories
12.2006 - 02.2007
Customer Service
Lauderdale Bakehouse
05.2005 - 12.2006
No Degree - Beauty Therapy
Tas Tafe
No Degree - High School
Mackillop College
Similar Profiles
PACIS BERNADETT VILLAFLORESPACIS BERNADETT VILLAFLORES
IT Desk Consultant at Commonwealth BankIT Desk Consultant at Commonwealth Bank
Rob LedesmaRob Ledesma
Senior Quality Assurance FCC (IB&M) at Commonwealth BankSenior Quality Assurance FCC (IB&M) at Commonwealth Bank
Adam Al ShamaliAdam Al Shamali
2IC (Second in Command) – Branch Operations at Commonwealth Bank2IC (Second in Command) – Branch Operations at Commonwealth Bank
TRIVETTE WILLIAMSONTRIVETTE WILLIAMSON
Credit Assistant at Commonwealth bankCredit Assistant at Commonwealth bank
Charlie RobertsCharlie Roberts
Lending Solutions Consultant at MyState BankLending Solutions Consultant at MyState Bank