Jamie-Lee Richardson
Sandford,TAS
Summary
I am a reliable Mature aged woman looking to enhance my employment after being at home raising 3 children and working part timeI am hard working and passionate job seeker with strong organizational skills and eager to secure a position, whilst i do have a large gap in my resume, i do have current employment . i believe i have a lot of great life skills and qualities that would benefit any workplace. I would be an asset to any organization
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Commonwealth Bank
2024.03 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Home Duties
Home Duties
2014.12 - Current
- managing family finances
- scheduling appointments
- problem solving
- time management skills
- negation skills
- prioritization skills
- communication skills
Receptionist
Tasmanian Collection
2014.02 - 2014.12
- Enhanced customer satisfaction skills by promptly addressing inquiries and provding accurate information.
- streamlined front desk operations for increased effeiciancy by effectively managing phone calls, emails and walk-in clients
- maintained a well-organized reception area with updated materials, contributing to a welcoming enviroment for visitors
- improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Child Care
Clarence Council
2009.04 - 2009.12
Receptionist
Tasmanian Carpet Cleaning
2008.06 - 2008.11
Customer Serivce
Diva Accessories
2006.12 - 2007.02
Customer Service
Lauderdale Bakehouse
2005.05 - 2006.12
- Promoted exceptional customer service by engaging clients on sales floor.
- Greeted customers at counter and provided excellent customer service.
Education
No Degree - Beauty Therapy
Tas Tafe
Hobart 11.2023
No Degree - High School
Mackillop College
Mornington Tas 12.2005
Skills
- Data Entry
- incident Reporting
- Professional Demeanor
- telephone skills
- customer and client relations
- safety protocal knowledge
Timeline
Customer Service Representative
Commonwealth Bank
2024.03 - Current
Home Duties
Home Duties
2014.12 - Current
Receptionist
Tasmanian Collection
2014.02 - 2014.12
Child Care
Clarence Council
2009.04 - 2009.12
Receptionist
Tasmanian Carpet Cleaning
2008.06 - 2008.11
Customer Serivce
Diva Accessories
2006.12 - 2007.02
Customer Service
Lauderdale Bakehouse
2005.05 - 2006.12
No Degree - Beauty Therapy
Tas Tafe
No Degree - High School
Mackillop College