Kathleen Keim
Curra,QLD
Summary
Upbeat, customer-focused Sales Associate with 17 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. I strive to deliver a memorable guest experience through friendly interactions and extensive product knowledge, also going above an beyond for members of my community that need the extra help often even using my personal phone to help people when they need to activate sim cards or set up phones.
I enjoy engaging with the customers even if they do not plan on buying anything from me as sometimes customers just need a friendly interaction which makes them feel valued.
Throughout my time in Big W i have built many friendships with my customers they always come back knowing they will receive friendly an trustworthy advice.
Overview
17
17
years of professional experience
Work History
Cash Office an Home Entertainment Associate
Big W
Gympie, QLD
01.2007 - Current
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Answered customer questions and provided store information.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Helped customers locate items within the store using the inventory system.
- Arranged and stocked new merchandise following placement directions.
- Maintained an up-to-date knowledge of store promotions, specials, events.
- Performed opening and closing procedures according to established guidelines.
- Prepared and checked cashier register tills.
- Operated a variety of office equipment such as calculators, scanners.
- Processed refunds and credits due to customers in a timely manner.
- Managed change fund accurately throughout the day with minimal errors.
- Assisted other departments when needed to ensure efficient operations.
Education
First Aid Certified
Australia Wide First Aid
Gympie, QLD10-2023
References
- Chontell Powell - 0423674106
- Kelly Lawrence - 0418967017
Timeline
Cash Office an Home Entertainment Associate
Big W
01.2007 - Current
First Aid Certified
Australia Wide First Aid
Similar Profiles
Soham KhatriSoham Khatri
Store Team Member at Big WStore Team Member at Big W
Dylan TaylorDylan Taylor
Customer Service Supervisor at Big WCustomer Service Supervisor at Big W
Morgan RosinMorgan Rosin
Fill Team Member at Big WFill Team Member at Big W
Janine PerrettJanine Perrett
Category Manager at Big WCategory Manager at Big W
Tamara BerryTamara Berry
Case Worker at Community Action Youth ServiceCase Worker at Community Action Youth Service