Jamie-Lee Fuller Brown
Emerald Beach,NSW
Summary
Elevating Mojo Surf. Spot X's standards, I leveraged my expertise in sanitation practices and exceptional customer service to significantly enhance client satisfaction. My proactive approach and ability to efficiently manage cleaning protocols resulted in a cleaner, safer environment, fostering positive customer experiences and teamwork among staff. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
13
13
years of professional experience
Work History
Cleaner
Mojo Surf. Spot X
08.2023 - 07.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
Jewelry Sales Associate
Goldmark Jewellers
02.2014 - 03.2015
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
Customer Service Representative
McDonald's
05.2011 - 10.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
No Degree - Year 10 School
Grafton High School
Grafton, NSW11.2014
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- Knowledge of cleaning products
- Efficient Cleaning Techniques
- Interior and exterior cleaning
- Sanitation Practices
- Restroom Sanitation
- Dusting Techniques
- Chemical Handling
- Health and safety compliance
- Basic Maintenance Knowledge
- Disinfection Practices
- Waste Management
- Window washing proficiency
- Professional Appearance
- Health and Safety Regulations
- Quality Assurance
- Laundry
- Waste disposal methods
- Floor care expertise
- Complex Problem-Solving
- Confidentiality Awareness
- Stain removal techniques
- Recycling management
- Hazardous Material Handling
- Odor control methods
- Strong Work Ethic
- Multitasking
- Organizational Skills
- Teamwork and Collaboration
- Team Collaboration
- Adaptable and Flexible
- Communication and Interpersonal Skills
- Problem-Solving
- Productivity and Time Management
- Trash Collection and Removal
- Multitasking Abilities
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Cleaner
Mojo Surf. Spot X
08.2023 - 07.2024
Jewelry Sales Associate
Goldmark Jewellers
02.2014 - 03.2015
Customer Service Representative
McDonald's
05.2011 - 10.2011
No Degree - Year 10 School
Grafton High School
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