Summary
Overview
Work History
Education
Skills
Personal Attributes
Timeline
Generic

Jamie Lee O’Connell

Lakewood

Summary

To work in a position which would assist in developing my skills in order to work to the best of my ability for an employer who values high standards and good work ethics. I am an honest, reliable, trustworthy person, with a friendly and outgoing personality, punctual and a quick learner. I have a strong sense of commitment and am prepared to go the extra mile to be employed in a multi-tasking position, where I can continue to develop my customer service experience and administration skills.

Overview

17
17
years of professional experience

Work History

Customer Service Supervisor

Woolworths Group
06.2024 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Service Manager

Coles Dapto
01.2023 - 01.2024
  • Duties and Responsibilities
  • Hitting targets
  • Assigning tasks
  • Rosters
  • Hiring
  • Assigning Tasks
  • Money Handling

Restaurant Manager

KFC, Shellharbour
01.2021 - 01.2023
  • Duties and Responsibilities
  • Hitting targets
  • Ordering of stock
  • Assigning tasks
  • Timetables and staff leave.
  • Handling customer complaints
  • Effectively recruiting and managing employees
  • Inventory management/ monitoring stock levels

Customer Service

KFC, Albion Park Rail/ KFC Bathurst/Shellharbour
01.2009 - 01.2021
  • Duties and responsibilities:
  • Customer service
  • Operation of cash register opening and closing and give change, use of EFTPOS machines
  • Taking and preparing orders
  • Managing shifts/ Team member responsibility
  • Ordering of stock
  • Hitting Targets

Customer Service/Cook

Fish market
01.2017 - 01.2019
  • Duties and Responsibilities:
  • Customer service
  • Operation of cash register opening and closing and give change, use of EFTPOS machines
  • Taking and preparing orders
  • Ordering of stock

Cashier

Golden Bake Cakes - Oak Flats
01.2008 - 01.2008
  • Duties and responsibilities:
  • Serving customers in timely and friendly manner
  • Operation of cash register, collect payment, and give change, use of EFTPOS machines
  • Banking
  • Cleaning at the end of every shift
  • Adhering to OHS standards

Cleaner

Dolphin Express Bus Services, Oak Flats
01.2008 - 01.2008
  • Duties and responsibilities:
  • Cleaning of the vehicles after every service

Education

Restaurant Manager - undefined

KFC Shellharbour
01.2023

Certificate III - Cakes and Pastry’s

TAFE Wollongong
01.2016

Certificate III - Retail Supervision

Kfc Albion Park
01.2014

Certificate II - Retail

Kfc Albion Park
01.2012

Higher School Certificate - undefined

Oak Flats High School
01.2010

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team building and leadership
  • Team leadership

Personal Attributes

  • Exceptional team player and able to work well independently
  • Determined and able to show initiative to complete a task
  • Accurate cash handling
  • Good grooming and presentation
  • Very good communication skills, both written and verbal
  • High level of customer service delivery
  • Excellent interpersonal skills
  • Able to follow instructions and multi-task

Timeline

Customer Service Supervisor

Woolworths Group
06.2024 - Current

Service Manager

Coles Dapto
01.2023 - 01.2024

Restaurant Manager

KFC, Shellharbour
01.2021 - 01.2023

Customer Service/Cook

Fish market
01.2017 - 01.2019

Customer Service

KFC, Albion Park Rail/ KFC Bathurst/Shellharbour
01.2009 - 01.2021

Cashier

Golden Bake Cakes - Oak Flats
01.2008 - 01.2008

Cleaner

Dolphin Express Bus Services, Oak Flats
01.2008 - 01.2008

Restaurant Manager - undefined

KFC Shellharbour

Certificate III - Cakes and Pastry’s

TAFE Wollongong

Certificate III - Retail Supervision

Kfc Albion Park

Certificate II - Retail

Kfc Albion Park

Higher School Certificate - undefined

Oak Flats High School
Jamie Lee O’Connell