Jamie-Leigh Beattie
Melbourne,VIC
Summary
Thank you for reviewing my resume. I exhibit a polite demeanor and a strong desire to learn and adapt to any job description. My work ethic is characterized by honesty, reliability, and natural versatility in various settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Wex
12.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Over 1,000 interactions a month
Manager on Duty
Hotel
10.2019 - 10.2023
- Management of phone enquiries and roster availability
- Opening and closing of the establishment
- General cleaning
- Restocking supplies
- Updating website
- Social media marketing - Instagram
- Execute all bookings and Time Management facilities
- Office duties including phone bookings/enquiries, emails and light paperwork
- Experience with establishments booking program
- Organization of cleaning services for laundry
- Cash and Eftpos transactions
- Shift work roster 24/7.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
PA Services – SELF-EMPLOYED
Self Employed Services
01.2018 - 01.2020
- Phone Management of enquires to executing bookings
- Arranging Travel itineraries
- Airport Transfer Service
- Ad Management and website monitoring
- Running personal errands
- Managing social media accounts.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Support Worker
STAFFING OPTIONS
01.2016 - 01.2018
- Carer for 38 year man with disability
- Regularly administered medication
- Assisted bathing/clothed client
- Cooking and house duties
- Driving/Groceries and errand runs
- Companionship
- On call for support after hours.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Pet Sitter/Dog Walker
SMOOCHES ON POOCHES
01.2014 - 01.2015
- Part Owner/Operator
- Excellent customer service
- Handling and care of all types of animals
- Daily Dog walking
- Individualized house chores for customers as per requested
- Transporting animals to Vets and other specific places
- Feeding, cleaning, and paying the ultimate attention and focus to animals.
Cashier
WOOLWORTHS
01.2013 - 01.2014
- Provided customers with high-level service
- Handled all payment systems
- Issued refunds and store credit as required
- Monitored stock levels and filled products needed
- Operated cash register quickly and efficiently.
Education
Cert IV in Property Services - Real Estate
Complete Property Training
06.2017
DIPLOMA OF MAKE UP -
Academy of Make Up, Brisbane
01.2015
CERT II MAKE UP (School Based) -
Australian Institute of Creative Design
01.2014
GRADE 11 -
Aviation High School
01.2014
Skills
- CUSTOMER SERVICE
- TEAM PLAYER
- File Organization
- File Maintenance
- Schedule Management
- Event Planning
- Office Administration
- Schedule and Calendar Management
- Business Administration
- Inbound Calls
- Office Supply Management
- Office Management
- open drivers licence
Certification
References;
Steve John-Team leader WEX
0404116923
Jonene Madison-Foxx- Owner of Hotel
0438930611
Jonene@live.com.au
Leigh Buckner
Client (staffing options)
Leigh_essence25@outlook.com
Timeline
Customer Service Agent
Wex
12.2023 - Current
Manager on Duty
Hotel
10.2019 - 10.2023
PA Services – SELF-EMPLOYED
Self Employed Services
01.2018 - 01.2020
Support Worker
STAFFING OPTIONS
01.2016 - 01.2018
Pet Sitter/Dog Walker
SMOOCHES ON POOCHES
01.2014 - 01.2015
Cashier
WOOLWORTHS
01.2013 - 01.2014
DIPLOMA OF MAKE UP -
Academy of Make Up, Brisbane
References;
Steve John-Team leader WEX
0404116923
Jonene Madison-Foxx- Owner of Hotel
0438930611
Jonene@live.com.au
Leigh Buckner
Client (staffing options)
Leigh_essence25@outlook.com
Cert IV in Property Services - Real Estate
Complete Property Training
CERT II MAKE UP (School Based) -
Australian Institute of Creative Design
GRADE 11 -
Aviation High School
Similar Profiles
Viviane LeiteViviane Leite
Senior Business Intelligence Analyst at WEXSenior Business Intelligence Analyst at WEX
Kate BuckholzKate Buckholz
Director, Digital Operations at WEXDirector, Digital Operations at WEX
Ashlynne SimienAshlynne Simien
Implementation Manger at WEXImplementation Manger at WEX