Jamie-Leigh Gourlay
Port Macquarie,NSW
Summary
Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Dedicated to food safety, customer service best practices and quality food service. With a Willingness to learn!
Overview
15
15
years of professional experience
Work History
Bakery Attendant
North Haven Bakery
North Haven
02.2024 - Current
- Baked a variety of products such as cookies, muffins, croissants, pies, cakes.
- Cleaned equipment used in the baking process on a regular basis following established protocols.
- Decorated cakes with icing and other decorations per customer requests.
- Measured ingredients accurately using scales or measuring cups and spoons as needed.
- Packaged finished products for sale in accordance with company standards.
- Stored finished products properly in coolers or freezers until ready for sale.
- Monitored oven temperatures throughout baking process to ensure proper doneness of products.
- Assisted customers with special orders for custom-made cakes and other baked goods.
- Prepared doughs for baking according to recipes and instructions.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Assisted with baking and decorating tasks as required.
- Followed recipes and baking instructions precisely for consistent product quality.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
Apprentice Chef
Rainforest Cafe
Port Macquarie
06.2021 - 10.2023
- Communicated effectively with other kitchen staff during meal preparation times.
- Checked quality of raw materials before use to ensure freshness of product.
- Helped experienced chefs prepare dishes for customers.
- Operated kitchen equipment such as mixers, blenders, slicers, ovens, grills and fryers.
- Assisted in ordering food supplies and maintaining inventories of ingredients.
- Managed waste appropriately by separating recyclables from non-recyclable items.
- Carried out basic knife skills including dicing, slicing and chopping vegetables.
- Plated dishes according to instructions provided by head chef or sous chef.
- Kept up with current culinary trends by researching new recipes online.
- Prepared, cooked and served meals according to recipes and menus.
- Trained in proper food handling procedures while adhering to health codes.
- Checked dates on food to maintain proper rotation, discarding expired items.
- Worked with head chef to master cutting and preparation techniques.
- Used commercial baking and cooking equipment.
- Supervised kitchen food preparation in demanding, high-volume environments.
Kitchen Hand
Club Harrington
Harrington
01.2021 - 06.2021
- Followed all health code guidelines when handling food items.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Cleaned dishes, pots, pans and utensils.
- Maintained inventory of kitchen supplies and equipment needs.
- Maintained a neat work station throughout shift hours.
Barista
Jack & Co
Taree
06.2020 - 12.2020
- Adhered to health department regulations concerning sanitation standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
Crew Memeber/Shift Manager
Mcdonald's
Cowra/Taree
02.2009 - 08.2019
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted management team with inventory counts of food products and beverage supplies.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Restocked kitchen supplies including food products and utensils.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Maintained an organized work area to ensure efficient operations.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Education
CERTIFICATE III COMMERCIAL COOKIERY -
Port Macquarie TAFE Campus
06-2023
HIGH SCHOOL CERTIFICATE -
Great Lakes Senior College
01.2012
Cert III - Patisserie
Port Macquarie TAFE
Skills
- Train staff members
- Safety and security procedures
- Safe food handling
- Control food inventories
- Analyse problems
- Minimise wastage
- Inspect supplies
- Equipment
- Work areas
- Quality standards
- Complete food safety daily checklists
- Maintain sanitation
- Health
- Safety
- Read food order slips
- Receive verbal instructions
- Prepare and cook food
- Operate large-volume cooking equipment
- Grills
- Deep fryers
- Wash
- Cut and prepare foods
- Prepare and serve beverages
- Coffee
- Milkshakes
- Teas
- Juices
- Soft drinks
- Bottled drinks
- Attend weekly meetings
- Give feedback
- Listen to answering machine
- Take down orders
- Prepare orders for warehouse
- Invoice once order has been picked
- Print run sheets
- Ensure all orders comply to location of run sheet
- Process purchase orders
- Contact suppliers
- Upload weekly Instagram and Facebook posts
- Appeal to a wide audience
- Answer phone calls
- Attend shop front
- Develop customer relations
- Deliver orders
- Work independently
- Team environment
References
- ERIN WISE, SEA ACRES RAINFOREST CENTRE, erinlwise@mail.com
- SCOTT HATTON, ETC EMPLOYMENT, 0401565417
- LAURIE NICOLLS, PORT MACQUARIE TAFE (TEACHER), 0456605473
- MEAGAN MCGHIE, THE RAINFOREST CAFÉ, 0403462415
Timeline
Bakery Attendant
North Haven Bakery
02.2024 - Current
Apprentice Chef
Rainforest Cafe
06.2021 - 10.2023
Kitchen Hand
Club Harrington
01.2021 - 06.2021
Barista
Jack & Co
06.2020 - 12.2020
Crew Memeber/Shift Manager
Mcdonald's
02.2009 - 08.2019
CERTIFICATE III COMMERCIAL COOKIERY -
Port Macquarie TAFE Campus
HIGH SCHOOL CERTIFICATE -
Great Lakes Senior College
Cert III - Patisserie
Port Macquarie TAFE
Similar Profiles
Layne GrantLayne Grant
Bakery Supervisor at Pacific Haven BakeryBakery Supervisor at Pacific Haven Bakery
Katelyn HigginsKatelyn Higgins
Building Attendant at North Haven Recreation CenterBuilding Attendant at North Haven Recreation Center
Izaiah WalkerIzaiah Walker
Long-Term Substitute Physical Education Teacher at North Haven Public SchoolsLong-Term Substitute Physical Education Teacher at North Haven Public Schools
Mark LambertMark Lambert
3rd Year Electrical Apprentice and Draftsman at Detlev's Electrical Intelligence3rd Year Electrical Apprentice and Draftsman at Detlev's Electrical Intelligence
Jordan EdmundsJordan Edmunds
Team Member at X golfTeam Member at X golf