Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jamie Macallister

Mitcham,VIC

Summary

Dedicated and reliable Customer Service Representative and Claims Specialist backed with 10+ Years experience providing assistance within a busy customer service based role setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and working alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers and clients. Committed to following company procedures and providing exceptional customer service.

Overview

11
11
years of professional experience

Work History

Claims specialist

Assurant
05.2023 - Current
  • Improved claim processing efficiency by streamlining workflows and implementing best practices
  • Managed high volumes of claims effectively, prioritizing cases based on their complexity and urgency
  • Provided exceptional customer service by addressing inquiries promptly, resulting in positive feedback from clients
  • Mentored junior representatives, sharing expertise on claim procedures and strategies for efficient case management
  • Optimized claim settlement processes, resulting in faster resolution times and increased client satisfaction
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Customer Advisor

Wex Australia
08.2017 - 12.2022
  • Boosted customer satisfaction with prompt resolution of billing inquiries and disputes through clear communication
  • Reconciled accounts and followed up for dishonor payments via Excel spreadsheets
  • Liaised with finance department to check if payments had been received for large account invoices
  • Answered inbound calls and email interactions from customers and store representatives.

Customer Service Representative

Air New Zealand
07.2015 - 01.2017
  • Handled customer inquiries and suggestions courteously and professionally
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Updated account information to maintain customer records
  • Investigated and resolved customer inquiries and complaints quickly
  • Delivered prompt service to prioritize customer needs.

Mobile CSR

Vodafone Business
01.2013 - 07.2015
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
  • Answered customer telephone calls promptly
  • Responded to customer requests for products, services, and company information
  • Assisted customers with account set-up.

Education

Western Springs College

Skills

  • Coverage assessments
  • Settlement determinations
  • Claims Processing
  • Data Entry
  • Product Knowledge
  • Order Fulfillment
  • Building rapport
  • Excellent Customer Service Skills
  • Account Updates
  • Complaint Handling

References

References available upon request.

Timeline

Claims specialist

Assurant
05.2023 - Current

Customer Advisor

Wex Australia
08.2017 - 12.2022

Customer Service Representative

Air New Zealand
07.2015 - 01.2017

Mobile CSR

Vodafone Business
01.2013 - 07.2015

Western Springs College

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Jamie Macallister