JAMIE MAGPAYO

2018 – Present

Customer Service Associate / Assistant Manager – Coles

• Supported department logistics and reporting, working closely with senior managers to ensure smooth operations and data accuracy.

• Entrusted with secondary managerial responsibilities, overseeing department administration and enforcing team safety regulations.

• Assisted with online order fulfillment, including product selection and packing using handheld scanners and voice-directed picking systems to ensure speed and accuracy.

• Consistently exceeded company standards for customer service, providing prompt, solutions-oriented support to enhance the customer experience.

• Commended and awarded by state managers, senior managers, and supervisors for outstanding performance, dedication, and work ethic.

• Recognized and appreciated by customers for delivering exceptional service and personalized assistance.

• Collaborated with cross-functional teams to streamline processes, improve efficiency, and identify areas for operational enhancement.

• Demonstrated strong problem-solving and leadership skills, assisting in training new employees and guiding team members to meet performance goals.