Open To Work
Jamie Norris
Liverpool, Sydney,NSW
Summary
Dedicated professional with expertise in customer service and problem-solving. Proven experience in community outreach and event organization, fostering positive experiences and collaboration among diverse groups.
Overview
15
15
years of professional experience
Work History
Volunteer
Saint Vincent De Paul
Orange, NSW
03.2016 - 04.2016
- Coordinated organization and distribution of donations to support community members in need.
- Collaborated with team members to maintain a clean and welcoming environment.
- Followed directions from supervisors and completed tasks within appropriate time frame.
- Collaborated with other volunteers to create a positive work environment.
- Contributed time and skills to collaborate with others in achieving organizational goals.
- Supported staff in daily operations, contributing to smooth functioning of the organization.
Team Member
Bunnings
Orange, NSW
05.2012 - 07.2012
- Assisted customers in locating products throughout the store.
- Stocked shelves with merchandise, ensuring proper placement and visibility.
- Collaborated with team members to meet and exceed daily operational goals.
- Provided product knowledge to customers, enhancing their shopping experience.
- Participated in safety training and adhered to workplace safety practices.
- Supported inventory management by tracking stock levels and replenishing items.
- Learned tasks efficiently to enhance overall team performance.
- Ensured cleanliness around equipment to promote safety and support team productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Identified and implemented strategies to exceed job requirements and enhance customer satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in regular training sessions to improve product knowledge and service skills.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to achieve daily goals.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using a computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Customer Service Representative
St Vincent De Paul
Auburn, NSW
11.2010 - 04.2011
- Assisted customers with inquiries and provided product information.
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to improve service delivery and customer experience.
- Processed donations and ensured proper handling of merchandise.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable, friendly service to promote high satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships to drive repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
Volunteer
Schizophrenia Fellowship the Hut
Ryde, NSW
07.2010 - 10.2010
- Engaged with clients to identify needs and connect them with relevant resources.
- Collaborated with team members to create and uphold a clean, welcoming environment for clients.
- Facilitated workshops to educate clients on available services and support programs.
- Communicated effectively with diverse groups to foster a sense of community involvement.
- Resolved client inquiries promptly, enhancing overall satisfaction during visits.
- Assisted with preparation, setup, and breakdown of community events to ensure smooth operations.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Salesperson
Rays Outdoors
LIDCOMBE/ CAMPERDOWN, NSW
05.2007 - 01.2009
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer experience.
- Conducted inventory checks to ensure stock availability.
- Provided product knowledge to educate customers effectively.
- Handled customer complaints professionally and efficiently.
- Participated in training new sales associates on store policies.
- Facilitated product searches, responded to questions, and provided tailored product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Delivered precise information on products, pricing, and services to support informed purchasing decisions.
- Restocked shelves to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Assistant Manager
B&S WINES PTY LTD
CONCORD WEST, NSW
05.2003 - 01.2007
- Supported daily operations and team performance at leading wine distributor to enhance service delivery.
- Developed training programs to enhance staff knowledge of wine varieties and sales techniques.
- Streamlined inventory management processes to maintain optimal stock levels and ensure product availability.
- Conducted regular staff meetings to communicate updates and align team goals effectively.
- Established customer service standards that elevated client interactions and increased satisfaction levels.
- Collaborated with marketing teams to plan promotional events and increase brand visibility.
- Mentored junior staff on best practices in sales strategies and customer engagement techniques.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Delivered packages efficiently to various locations using company vehicles.
- Managed route planning to optimize delivery schedules and reduce delays.
- Maintained accurate records of deliveries and customer interactions daily.
- Inspected vehicles regularly for safety compliance and operational readiness.
- Communicated with dispatch to report issues or changes in delivery status.
- Assisted customers with inquiries and provided exceptional service during deliveries.
- Collaborated with team members to ensure timely completion of delivery tasks.
- Adhered to traffic laws and road safety regulations while driving company vehicles.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Addressed customer service complaints professionally and provided knowledgeable responses to uphold trust and loyalty.
- Handled merchandise in accordance with product handling standards.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned the interior and exterior of the delivery vehicle at the end of each shift.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Back Dock Manager
WOOLWORTHS
NORTH STRATHFIELD, NSW
11.2002 - 05.2003
- Managed dock operations ensuring timely loading and unloading of goods.
- Coordinated delivery driver schedules to enhance logistics operations.
- Oversaw inventory management to maintain accurate stock levels and organization.
- Trained and mentored staff on safety protocols and operational procedures to ensure compliance.
- Implemented best practices for dock safety and compliance with regulations.
- Resolved shipping discrepancies by effectively communicating with suppliers.
- Utilized warehouse management systems to track shipments and inventory movements.
- Established priorities and assigned tasks to support dock operations.
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
Volunteer Clerical Assistant
CONCORD HOSPITAL DEMENTIA DAY CARE CLINIC
CONCORD WEST, NSW
09.2002 - 11.2002
- Supported staff with daily clerical tasks and documentation management to ensure smooth operations.
- Organized patient files and maintained accurate record-keeping processes.
- Scheduled appointments and coordinated activities for day care participants.
- Performed data entry to accurately maintain patient information in electronic systems.
- Provided friendly reception services, welcoming visitors and answering inquiries.
- Assisted volunteers by providing guidance and support during their shifts.
- Handled phone calls and emails from customers to provide timely assistance and information.
2IC
LIQUORLAND
AUBURN/ROSELANDS/GREYSTAINES, NSW
05.2001 - 10.2002
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and product knowledge.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with team members to optimize workflow and improve efficiency.
- Coordinated inventory management to ensure stock availability and minimize shortages.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Implemented promotional displays to enhance product visibility and sales.
- Monitored compliance with health and safety regulations in the store.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed reports on sales trends and inventory levels to support data-driven decision making.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired employees to enhance product knowledge and improve customer service.
Education
High School Diploma -
CONCORD HIGH SCHOOL
Concord, NSWSkills
- Donation management
- Event planning
- Fundraising events
- Community outreach
- Public engagement
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Organizational skills
- Multitasking
- Decision-making
- Safety compliance
- Reliability
- Computer skills
- Data entry
- Operations support
- Photography and videography
- [State] Driver's license
- Inventory management
- Task delegation
- Effective communication
- Cultural awareness
- Disability awareness
- Problem solving
- Positivity
- Leadership qualities
- Answering phones
- Operations support
Accomplishments
- AUSTRALIAN DEFENCE MEDAL FOR ARMY SERVICE 1994-1998
Affiliations
- READING BOOKS, LISTENING TO MUSIC, WALKING FOR EXERCISE
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteRemoteSalary Range
$30/hr - $51000/hrTimeline
Volunteer
Saint Vincent De Paul
03.2016 - 04.2016
Team Member
Bunnings
05.2012 - 07.2012
Customer Service Representative
St Vincent De Paul
11.2010 - 04.2011
Volunteer
Schizophrenia Fellowship the Hut
07.2010 - 10.2010
Salesperson
Rays Outdoors
05.2007 - 01.2009
Assistant Manager
B&S WINES PTY LTD
05.2003 - 01.2007
Back Dock Manager
WOOLWORTHS
11.2002 - 05.2003
Volunteer Clerical Assistant
CONCORD HOSPITAL DEMENTIA DAY CARE CLINIC
09.2002 - 11.2002
2IC
LIQUORLAND
05.2001 - 10.2002
High School Diploma -
CONCORD HIGH SCHOOL