JAMIE MITREVSKI
Craigieburn,VIC
Summary
I am a dedicated, driven and hard working individual seeking a traineeship. Some of my best skills include organisation and communication. I am a confident communicator and enjoy speaking to people I am not familiar with, which is a strength that I best convey in Customer Service. I never fail to persevere and give things a go no matter how difficult they may be.
Responsible and hard worker proficient in hospitality and customer service. Passionate and motivated with a drive for excellence. Cheerful, friendly and energetic personality. The ability to perform effectively in a faced paced environment. Highly driven work ethic and attitude. Sound knowledge of food safety standards and procedures. Exceptional communication and teamwork skills. Enthusiastic to continue learning and developing my knowledge and skills.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Woolworths
10.2023 - Current
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
Produce Associate
Woolworths Group
10.2023 - Current
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
- Upheld store policies regarding product returns or exchanges while prioritizing customer satisfaction in every interaction.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Pleasantly greeted customers and provided prompt and courteous service.
Grocery Team Member
Coles
12.2022 - 10.2023
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Supported store management by performing additional tasks as needed, such as closing procedures.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Assisted in inventory management for optimal product availability and reduced waste.
- Participated in regular training sessions to stay updated on industry trends and new products.
- Increased efficiency by regularly updating shelf labels and ensuring accurate pricing information for customers.
Kitchen Team Member
Hungry Jacks
03.2021 - 12.2022
- Food Preparation and Presentation
- Assist in the Food Preparation process by cutting, chopping, slicing and washing vegetables and other ingredients
- Follow all food health and safety requirements
- Clean and sanitize food preparation workstations
- Providing excellent customer service
Education
High School Diploma -
St Monica’s College
Epping, VIC11.2023
Skills
- Interpersonal skills
- Conflict resolution
- Customer service excellence
- Organizational skills
- Computer Skills
- Strong Love for Teaching
- Active Listening
- Extracurricular Activities
Technological Proficiencies
- Microsoft Word
- Microsoft Excel
- Power Point
- G Mail
- Google Classroom
- Google Notes
- Outlook
Personal Achievements
- Best and Fairest for Soccer Under 13’s
- Undefeated in School Soccer for 2017
- Won Futsal Championship in 2018 and 2019
References
To be provided upon request
Languages
Macedonian
Limited Working
Timeline
Online Grocery Associate
Woolworths
10.2023 - Current
Produce Associate
Woolworths Group
10.2023 - Current
Grocery Team Member
Coles
12.2022 - 10.2023
Kitchen Team Member
Hungry Jacks
03.2021 - 12.2022
High School Diploma -
St Monica’s College
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