Jamie Morgan
78 Stirling Street ,WA
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
10
10
years of professional experience
Work History
Head Barista
Vocation Coffee
Melbourne , Vic
01.2024 - 02.2025
- Greeted guests with pleasant smile and superior customer service.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized official and off-menu coffee and tea preparations.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Bar Manager
Chin Chin
Melbourne , VIC
01.2024 - 02.2025
- Created signature cocktails to complement seasonal menu changes and drive bar revenue.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored bar inventory and promptly restocked low items before depletion.
- Developed relationships with suppliers in order to secure discounts on bulk orders or negotiate better terms when placing orders.
- Trained, coached and mentored junior mixologists on beverage preparation techniques and customer service best practices.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Oversaw daily operations of the bar including scheduling staff shifts according to business needs.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives in a professional manner.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Arranged bottles and glasses behind bar to make attractive displays.
- Created and maintained a comprehensive inventory of all alcoholic beverages and ingredients.
Bar Manager
Bread In Conmmon
Fremantle , WA
01.2023 - 12.2023
- Poured wine, beer and cocktails for patrons.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Ensured adherence to all closing procedures and policies.
- Created signature cocktails to complement seasonal menu changes and drive bar revenue.
- Monitored bar inventory and promptly restocked low items before depletion.
- Developed relationships with suppliers in order to secure discounts on bulk orders or negotiate better terms when placing orders.
- Trained, coached and mentored junior mixologists on beverage preparation techniques and customer service best practices.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Bar Supervisor
Long Chim
Perth CBD, WA
01.2022 - 08.2023
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Poured wine, beer and cocktails for patrons.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Head Of Coffee Operations
Sayers Group Pty Ltd
Mutliple Locations, WA
07.2018 - 01.2023
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized official and off-menu coffee and tea preparations.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Developed creative promotional ideas to help increase sales volume.
Bartender
HQ Bar And Kicthen
Perth CBD, WA
07.2020 - 01.2022
- Effectively multitasked within fast-paced environment.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Greeted frequent visitors by name and explained new promotions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Assistant Food and Beverage Manager
Optus Stadium
Burswood, WA
12.2017 - 01.2021
- Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Performed administrative duties such as filing paperwork, creating purchase orders.
- Coached staff on strategies to enhance performance and improve customer relations.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Head Bartender
Hyde Perth
Perth, WA
10.2019 - 07.2020
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Restocked beer and liquor regularly and after special events.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Poured wine, beer and cocktails for patrons.
- Inspected dining and serving areas for cleanliness and proper setup.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Coffee Service Technician
Dukes Coffee Roasters
Melbourne CBD, VIC
06.2017 - 12.2017
- Safeguarded vehicle functionality with timely execution of corrective and preventive maintenance processes.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Calibrated and tested coffee machines according to manufacturer specifications.
- Ordered replacement parts as needed for repairs or upgrades to existing equipment.
- Adjusted machine settings to ensure optimal brewing performance.
- Inspected machines before and after use to verify optimal performance.
- Established relationships with vendors to facilitate ordering of parts and supplies.
- Assisted in training staff members at customer sites on the operation of their equipment.
- Completed warranty paperwork accurately and submitted it in a timely fashion.
Barista
Patricia Coffee Brewers
Melbourne CBD, VIC
12.2016 - 06.2017
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Cleaned and maintained machinery, tools, and other equipment used in the doffing process.
- Demonstrated knowledge of current trends in specialty coffee drinks and recipes.
Barista
Edition
Swanbourne , WA
01.2015 - 12.2016
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Collected payments and provided accurate change.
Education
Year 11 -
Irene McCormick Catholic College
Perth, WA01-2015
Approved Management Certificate -
Access All Areas Training
N/ASkills
- Menu development
- Scheduling coordination
- Supply ordering
- Hygiene standards
- Recipe creation
- Espresso expertise
- Latte art mastery
- Cleanliness enforcement
- Adaptability under pressure
- Sales promotion
- POS system operation
- Opening and closing duties
- Quality control
References
References available upon request.
Timeline
Head Barista
Vocation Coffee
01.2024 - 02.2025
Bar Manager
Chin Chin
01.2024 - 02.2025
Bar Manager
Bread In Conmmon
01.2023 - 12.2023
Bar Supervisor
Long Chim
01.2022 - 08.2023
Bartender
HQ Bar And Kicthen
07.2020 - 01.2022
Head Bartender
Hyde Perth
10.2019 - 07.2020
Head Of Coffee Operations
Sayers Group Pty Ltd
07.2018 - 01.2023
Assistant Food and Beverage Manager
Optus Stadium
12.2017 - 01.2021
Coffee Service Technician
Dukes Coffee Roasters
06.2017 - 12.2017
Barista
Patricia Coffee Brewers
12.2016 - 06.2017
Barista
Edition
01.2015 - 12.2016
Year 11 -
Irene McCormick Catholic College
Approved Management Certificate -
Access All Areas Training
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