- Enjoy hobbies that combine physical activity with outdoor exploration
- High-Intensity Interval Training
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Camping
- Fashion and Style
- Adventure Travel
Jamie Muddle
Mango Hill,QLD
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
17
17
years of professional experience
Work History
Concierge
Scentre Group
08.2024 - Current
- Maintained knowledge of local attractions, services, and amenities to provide informed guidance to guests.
- Implemented feedback mechanisms to gather guest insights, contributing to continuous service improvement.
- Trained new staff on operational procedures and customer service standards, fostering team development.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Trained new concierge staff, ensuring consistent high level of service across team.
Medical Receptionist
Majellan Medical Centre
02.2024 - 07.2024
- Handled incoming calls and inquiries, providing accurate information to patients and visitors.
- Maintained patient confidentiality in compliance with HIPAA regulations during all interactions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Passenger Service Agent
Menzies Aviation
07.2013 - 01.2024
- Monitored flight schedules and communicated changes to passengers promptly and accurately.
- Led initiatives to enhance safety measures during passenger embarkation and disembarkation procedures.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Announced flight status updates and information about gate changes over PA system.
Certified Nurse's Assistant
Aged Care
05.2008 - 07.2013
- Administered medications under supervision, maintaining adherence to safety protocols.
- Educated families on patient care procedures, enhancing understanding and engagement.
- Implemented infection control measures, contributing to a safer care environment for residents.
- Improved patient satisfaction by providing compassionate and attentive care.
- Developed strong rapport with patients and their families through empathetic listening and clear communication skills.
Education
Diploma - Tourism And Hotel Management
Martin College
Brisbane, QLD05-2013
Certificate IV - Aged Care
Hillcourt Training
Redcliffe, QLD11-2007
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Telephone etiquette
- Team player mentality
- Administrative support
- Cash handling
- Relationship building
- Attention to detail
- Housekeeping
- Time management
Interests
Timeline
Concierge
Scentre Group
08.2024 - Current
Medical Receptionist
Majellan Medical Centre
02.2024 - 07.2024
Passenger Service Agent
Menzies Aviation
07.2013 - 01.2024
Certified Nurse's Assistant
Aged Care
05.2008 - 07.2013
Diploma - Tourism And Hotel Management
Martin College
Certificate IV - Aged Care
Hillcourt Training