Summary
Overview
Work History
Education
Skills
System Knowledge
References
Timeline
Generic

Jamie Newport

Calamvale,Australia

Summary

Experienced and versatile leader with a strong background in both strategic support management and business performance optimisation. Adept at identifying growth opportunities, implementing strategic initiatives, and delivering tangible results. Skilled in leveraging data-driven insights to drive operational efficiency and foster continuous improvement. Proven ability to lead cross-functional teams, build strong relationships with stakeholders, and drive change in dynamic business environments. Ready to bring strategic vision, analytical prowess, and leadership acumen to drive organisational success.

Overview

7
7
years of professional experience

Work History

Business Performance Lead

Startrack Aus Post
03.2024 - Current
  • Implemented innovative solutions to address performance bottlenecks, significantly improving overall team effectiveness.
  • Streamlined processes for improved efficiency, resulting in higher productivity and reduced operating costs.
  • Collaborated with stakeholders to align performance objectives with business goals and strategies.

Manager Strategic Support (Acting)

Startrack Aus Post
09.2023 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Accomplished multiple tasks within established timeframes.

2IC Manager

Startrack Aus Post
06.2021 - 09.2023
  • Accountable for providing reporting data to support the senior manager in efficient customer solutions and implementing proactive solutions within the Business teams
  • Analysed customer volumes/issues to find methods to simplify procedures, improve processes and maximise resources
  • Evaluated report data to proactively adjust and enhance operations with the Business Channel
  • Liaising and building relationships with operation teams to improve communication and alignment of processes between customer service and operations
  • Responsible for coordinating major customer launches, including overseeing, and ensuring a successful launch
  • Responsible for liaising with WFP to action any ad Hoc requirements for the business teams
  • Accomplished multiple tasks within established timeframes
  • Maximised performance by monitoring daily activities and mentoring team members
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels

Customer Service Team Leader

Startrack Aus Post
10.2019 - 06.2021
  • Managed the Pricing and Account management support teams (Contact Centre)
  • Coached and mentored staff for improvement and development
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Conflict Management handle both internal and external based conflicts to an acceptable resolution
  • Being Customer centric and solutions focused
  • Maximised productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Investigations Consultant

Startrack Aus Post
04.2017 - 10.2019
  • Investigating freight enquiries, providing ETAs for customer
  • Liaising with Startrack depots and agents
  • Making outbound calls to keep customers updated
  • Pushing to meet KPI's such as same day resolution, case age, and quality assurance
  • Assisted with overflow of track and trace calls.

Education

St Johns First Aid -

06.2023

Activate

Australia Post
03.2023

NCEA Level 3 -

Ngaruawahia High School
06.2010

Skills

  • Time Management
  • Leadership
  • Innovation
  • Communication
  • Problem Solving
  • Process Improvement
  • Improvement plan knowledge
  • Teamwork and Collaboration
  • Customer Service
  • Flexible and Adaptable
  • Critical Thinking

System Knowledge

  • CRM - Salesforce
  • SAP
  • Team
  • Blackbay
  • EMS
  • Peoplesoft
  • Microsoft Excel
  • Microsoft SharePoint
  • Microsoft Forms
  • Microsoft Word
  • Microsoft PowerPlay

References

Available upon request

Timeline

Business Performance Lead

Startrack Aus Post
03.2024 - Current

Manager Strategic Support (Acting)

Startrack Aus Post
09.2023 - 03.2024

2IC Manager

Startrack Aus Post
06.2021 - 09.2023

Customer Service Team Leader

Startrack Aus Post
10.2019 - 06.2021

Investigations Consultant

Startrack Aus Post
04.2017 - 10.2019

St Johns First Aid -

Activate

Australia Post

NCEA Level 3 -

Ngaruawahia High School

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Jamie Newport