Jamie Powell
Sydney,NSW
Summary
Enthusiastic leader with over 7 years' experience with the NDIS and the Disability Support industry in a company nearing 100 years in operation. Supporting teams to encourage person centered active support approaches, align to vision, values, policies and processes of the organization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
SIL Manager
03.2022 - 05.2024
- Lead and managed a team of 3 to 4 Team Leaders with a portfolio of 5 to 8 SIL homes, with approximately 28 NDIS participants of varying support needs
- Indirectly managed 50 – 60 support workers
- Managed the financial balance of SIL funding and scheduling needs to meet targets of 70 – 75% of SIL budget for direct supports
- Worked with Customer Engagement Team to work through filling SIL vacancies to bring in new participants
- Managed reportable incidents through the NDIS Q&S guidelines
- Managed complaints and feedback from a number of stakeholders including participant family and advocates, external providers, and internal conflicts and grievances
- Managed recruitment of Team Leaders and Support workers, supporting the development of teams to drive engagement with our participants and improving on goals and quality of life outcomes
- Developed regional and organizational solutions for client data collection, staff training tracking and centralized reporting for reportable incidents.
Subject Matter Expert
05.2021 - 03.2022
- Leveraged experience from previous roles within the organisation to support the project team and system vendors to help configure, test, improve, train and implament 4 new integrated systems including a CMS (Lumary), Scheduling system (Skedulo), payroll platform (Sage/2Cloud9) (On the Salesforce Platform) and incident management platform (Noggin), that also integrate with other legacy systems of the company
- Provided training and process guides to many roles within the company as part of the rollouts
- Testing and raising tickets for issues in the system, troubleshooting and providing support to new users post go live
- Including managing the successful testing in UAT and testing of payroll process
- Worked with many different stakeholders across the business to assess their needs for their streams, and supported process mapping and policy review for different teams.
SIL Team Leader
Unisson Disability
12.2018 - 05.2021
- Supported a team of approximately 20 DSW’s across 2 SIL homes, on occasion supporting homes when other Team Leaders went on leave, managing 3 houses at a time
- Planning, implementation and adaptation of Master/Template rosters and working rosters that reflect SIL participant funding
- Developing plans and documents for clients, implementing and arranging training for clinician created plans
- Planning and supporting team of support workers to maintain participant routines, appointments and social activities
- Liaised with internal and external stakeholders, including family members of participants to advocate for and align supports based on the participants goals, wants and the requests of their person responsible
- Managed finances and other resources of sites that I was leading, including managing requests for maintenance of homes and fleet vehicles
- Leading with empathy to align staff with vision, values, policies, procedures and projects of the company
- Performance management of staff including performance conversations and low-level disciplinary meetings
- Incident management and investigation
- Managed the recruitment of support workers, matching people with teams and participants.
Disability Support Worker
Unisson Disability
08.2016 - 12.2018
- Supporting NDIS Participants in a SIL accommodation with ADL’s using person centered active support practices and approaches
- Managed time and resources supporting a house of 5 older men with differing health and behavioral support needs
- Admin duties including booking medical appointments, completing company documentation and plans, maintained onsite documentation for participants and managing participants' petty cash
- Arranging of social outings and routines, implemented clinical plans and provided holistic supports to SIL participants.
Education
Diploma of community services work -
Evocca College
Skills
- Fast learner
- Empathetic leader
- Adept with systems and processes
- Mentoring and coaching
- Strengths based approaches
- Keen problem solver
- Collaborative asset
- Goal driven
- Staff Recruitment and Hiring
- Willing to Learn
- Customer Service
- Work Planning
- Team Building Leadership
- Decision-Making
- Risk Assessment
- Adaptability and Flexibility
- Word Processing
- Reliability
References
References available upon request.
Timeline
SIL Manager
03.2022 - 05.2024
Subject Matter Expert
05.2021 - 03.2022
SIL Team Leader
Unisson Disability
12.2018 - 05.2021
Disability Support Worker
Unisson Disability
08.2016 - 12.2018
Diploma of community services work -
Evocca College
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