Jamie Priestley
Falls Creek
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Officer
Illawarra Shoalhaven Local Health District
09.2024 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined patient admission and discharge processes for a smoother experience.
- Monitored critical lab results closely, alerting appropriate medical personnel immediately upon detection of potential complications or concerns related to patient care.
- Aided in reducing patient anxiety by providing support and answering any questions they had during their stay in the ED ward.
- Contributed to positive patient experiences by greeting patients warmly upon arrival at the ED ward.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
Supervisor
Specsavers
11.2022 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Front of House Manager
Zest Cafe
10.2021 - 11.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Front of House Team Leader
Pelican Rocks Cafe
10.2018 - 10.2021
- Assisted in planning special events and private parties, coordinating logistics to provide memorable experiences for guests.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
- Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within the team.
Veterinary Nurse
Nowra Veterinary Hospital
04.2014 - 12.2017
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
Education
Veterinary Nursing
Open Colleges
12-2017
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Database Administration
- Database Management
- Administrative Support
- Customer Service
- Time Management
- Computer Skills
- Data Entry
- Critical Thinking
Timeline
Administrative Officer
Illawarra Shoalhaven Local Health District
09.2024 - Current
Supervisor
Specsavers
11.2022 - 09.2024
Front of House Manager
Zest Cafe
10.2021 - 11.2022
Front of House Team Leader
Pelican Rocks Cafe
10.2018 - 10.2021
Veterinary Nurse
Nowra Veterinary Hospital
04.2014 - 12.2017
Veterinary Nursing
Open Colleges
Similar Profiles
Christy Lee SmithChristy Lee Smith
Training and Support Officer at Illawarra Shoalhaven Local Health DistrictTraining and Support Officer at Illawarra Shoalhaven Local Health District
Muhammad Zunair NasirMuhammad Zunair Nasir
Social Worker at Illawarra Shoalhaven Local Health DistrictSocial Worker at Illawarra Shoalhaven Local Health District
Belinda WicksBelinda Wicks
Clinical Nurse Specialist at Illawarra Shoalhaven Local Health DistrictClinical Nurse Specialist at Illawarra Shoalhaven Local Health District