Jamie Ryan
Caddens,Australia
Summary
Adept at KPI analysis and strategic account development, I significantly elevated Darley Aluminium's Screenguard Security Brand sales from $1.8m to $4.3m. My tenure across various roles showcases a robust ability in national account management and sales team training, culminating in a territory sales growth of $10m at Holcim Concrete Pty Ltd.
Overview
21
21
years of professional experience
Work History
NSW Sales Manager
Darley Aluminium Pty Ltd
02.2020 - Current
- Executing sales strategies I have implemented with my external sales team
- Maintaining and growing sales and profit targets with monthly project pricing
- Fortnightly 1 on 1 'catch up' meetings with external sales members to track KPI's and targets
- Chair monthly sales meetings challenging external sales member to offer different products and execute sales strategies
- Whilst also conducting training sessions
- Chair Monthly Internal Customer Service meetings, ensuring customer service expectations are met, also conducting training sessions
- Training and upskilling customer service staff
- Reporting Monthly to the Branch Manager going through reports and strategies
- Yearly performance appraisals for 11 staff members (4 external Territory Managers and 7 Internal Customer Service members)
- Setting budgets for the NSW branch and implementing the strategies to the entire team to achieve budgets
- Implemented a project register to allow full sight of projects in our system to better attack the projects we need to achieve budgets
- Customer onboarding process, I created an onboarding process for all new customers to ensure all customers were set up in a timely manner and pricing was established before customers have ordered
- Created Newly established customers list, tracking all new customers with territory managers to ensure we are not missing out on sales
- Created sales presentations for Darley Brands and supplier products
- CRM implementation
NSW Business Development Manager
Darley Aluminium Pty Ltd
02.2020 - 06.2021
- As the Business Development Manager I was able to take the state sales for Darleys Screenguard Security Brand from $1.8 to $4.3m
- This was done by face to face visits with current and prospective customers, offering training days on and off site
- Legitimising the brand by monitoring and excluding customers not representing the brand as agreed in each Screenguard Agreement
Key Account Manager
Holcim Concrete Pty Ltd
10.2017 - 02.2020
- Developed sustainable relationships with major accounts contributing more than $5m to annual revenue.
- Maintaining positive working relationships with assigned customers to build customer loyalty and maximise the likelihood of winning future business
- Resolving customer issues, disputes and/or complaints, both onsite and offsite, in a prompt and professional manner
- Site Safety inspections for new customer and new projects
- Maintaining an accurate and up to date opportunity and project database
- (Salesforce)
- Working well with all departments of the business to ensure the customer is receiving the best possible customer service
- Building very strong relationships with builders and developers, through prompt response time on dispute resolution, quotes and entertainment
- New Account Managers are referred to me to help guide / mentor them through their induction process and beyond
- A growth in my territory from $24,000,000 to $34,000,000 over 12 months
- By signing new customers and increasing existing customers SOW
Area Manager
Alspec PTY LTD
04.2014 - 10.2017
- Growing and maintaining a portfolio of approximately 300 customers across Sydney and Central West NSW
- Self generating a number of new development opportunities, creating a number of new clients
- Regularly meeting and exceeding projected budget targets and KPI's
- Report all Sale calls and achievements through a weekly and monthly report
- By building strong relationships I have increased my areas sales by approximately $200,000 over the last 12 months
- Recognised by my co-workers and managers as 'Rookie of the Year 2014' in NSW
Account Manager/Business Development Manager
Nepean Boltmaster
08.2011 - 02.2014
- Delegating of tasks
- Customer service
- Money handling
- Managing shift and lunch rosters
- Guaranteeing the general day-to-day running of the showroom
- Monitoring and adjusting monthly Sales targets and KPI's
- Upselling of new products
- In-store marketing and advertising
- Managing a team of 4 salesmen
- Attending regular product information and training sessions
Internal Sales/Customer Service
Welding Guns of Australia
06.2010 - 08.2011
- Communicating with customers and management via telephone and Face to face contact
- Receiving customer orders and inputting corresponding data into MYOB
- Picking, packing and invoicing of new orders and arranging appropriate logistics
- Cross selling new and existing products to our current customer
- Maintaining good customer relationships
Internal Sales/Business Development Manager
Supagas NSW
02.2008 - 06.2010
- Generating new leads for Sales Reps, through Cold Calls and incoming enquiries
- Following up with existing customers to renew contracts and ensure their satisfaction
- Daily reporting of Sales activities to maintain and achieve KPI's
- Administrating and maintaining contracts of new customers
Showroom Supervisor
Nepean Boltmaster
06.2006 - 02.2008
- Managing shift and lunch rosters
- Guaranteeing the general day-to-day running of the showroom
- Delegating of tasks
- Customer service
- Money handling
Sales Assistant
Nepean Boltmaster
09.2005 - 04.2006
- Customer service
- Money handling
- Relationship Building
Trainee/Packer
Nepean Boltmaster
02.2004 - 08.2005
- Learning and experiencing all aspects of the business
- Upon completing the traineeship the aforementioned Sales assistant position was offered to me
Education
Fenestration Diploma -
Australian Window Association
02.2025
Statement in Basic Welding -
South Western Sydney Institute of TAFE
02.2025
Defensive Driver Training - Stage One -
Eastern Creek Driver Training
02.2025
Certificate III in Business -
02.2025
Higher School Certificate - Preliminary
Cambridge Park High School
02.2025
School Certificate -
Cambridge Park High School
02.2025
Skills
- KPI analysis
- National account management
- Sales presentation
- Strategic account development
- Sales team training
- Territory sales management
References
Available on request.
Personal Information
Date of Birth: 04/05/87
Timeline
NSW Sales Manager
Darley Aluminium Pty Ltd
02.2020 - Current
NSW Business Development Manager
Darley Aluminium Pty Ltd
02.2020 - 06.2021
Key Account Manager
Holcim Concrete Pty Ltd
10.2017 - 02.2020
Area Manager
Alspec PTY LTD
04.2014 - 10.2017
Account Manager/Business Development Manager
Nepean Boltmaster
08.2011 - 02.2014
Internal Sales/Customer Service
Welding Guns of Australia
06.2010 - 08.2011
Internal Sales/Business Development Manager
Supagas NSW
02.2008 - 06.2010
Showroom Supervisor
Nepean Boltmaster
06.2006 - 02.2008
Sales Assistant
Nepean Boltmaster
09.2005 - 04.2006
Trainee/Packer
Nepean Boltmaster
02.2004 - 08.2005
Fenestration Diploma -
Australian Window Association
Statement in Basic Welding -
South Western Sydney Institute of TAFE
Defensive Driver Training - Stage One -
Eastern Creek Driver Training
Certificate III in Business -
Higher School Certificate - Preliminary
Cambridge Park High School
School Certificate -
Cambridge Park High School
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