Summary
Overview
Work History
Education
Skills
Timeline
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JAMIE THOM

LUTWYCHE

Summary

I am excited to be submitting my formal letter of interest for the residential specialist position. With a history of Private Residential Financing and a clear understanding of niche financial markets I believe I will be able to provide a wealth of knowledge and positively contribute towards company objective, team growth & my individual key performance indicators. I am eager to further progress my career by undertaking a roll which presents new challenges; specifically, where I can apply previous developed skills and explore new methods and ways of working.

Overview

6
6
years of professional experience

Work History

Home and Investment lending Manager

ANZ – Digital Lending Team
03.2025 - Current
  • Providing tailored home and investment lending solutions to new and existing clients through ANZ’s digital lending platforms. This involves guiding clients through the end-to-end digital loan process — from initial application and assessment to approval and settlement — while ensuring a seamless customer experience. Responsibilities include managing a diverse lending portfolio, maintaining compliance with ANZ credit policies and regulatory standards, and leveraging digital tools to deliver efficient, innovative, and customer-focused lending outcomes. Collaborating with credit & operations to streamline processes, drive portfolio growth, and strengthen long-term client relationships.

Internal Consultant

Bank of Queensland Specialists – Private Residential Division
03.2022 - 10.2024
  • Co-managed a Residential banking portfolio grossing at $250 million. Client Relationship Management: Fostering new client relations while also building on & maintaining existing relations with existing clientele. Portfolio Management: Maintaining consistent portfolio hygiene standards, strong time management skills, & proven ability to increasing individual workload to alleviate pressures and demands within the team. Communication Skills: Strong interpersonal skills, namely written and verbal with a sound ability to foster positive relationships from clients to colleagues. Negotiation Skills: Ability to utilize strong negotiation skills to structure financial transactions, including client retention through pricing reviews and finding common ground between client's financial requirements and credit / company risk appetite. Team Collaboration: Actively participate in and positively contribute towards team meetings, leveraging personal experiences / insights to enhance operational efficiency. Consistently demonstrating proactive team engagement and enthusiastically engage in corporate events where networking opportunities may arise.

Customer Service Officer

Bendigo Bank – Branch CBD Location
10.2021 - 03.2022
  • Developing networks and supporting lending & home loan departments Key Skills:
  • Managing a TRC and telling machines.
  • Confident in writing Government & financial documents
  • Proficient in Microsoft apps (word, excel, PowerPoint, teams, OneNote)
  • Strong adaptability to COVID work environments (working from home, zoom meetings)
  • Maintaining client accounts (term deposits maturing, general maintenance & reporting client interactions)
  • Managing client calls (check -ins for vulnerable clients, managing customer appointments for home loans and lending teams)
  • Handling settlement cheques (drawing up cheques for collection)
  • Client database management (keeping client information current)
  • Customer service skills (transactions, account maintenance, generating opportunities for future business such as new accounts, selling incurrence)
  • Meeting KPI’s (my personal targets revolve around insurance and creating opportunities for the Bank to grow)

Operations Support

Dr Pickles Tattoo Aftercare and Apparel
01.2021 - 11.2021
  • Supporting management team and sustaining business Key Skills :
  • Developing holistic client relations (business to business & business to client)
  • Customer calling (debt collection, business promotion, general check in & product review)
  • Administration tasks (filing new and current client opportunities, organizing team meetings, emailing clients and product manufactures, & developed technological skills)
  • Packaging and organizing orders to be posted out (nationally or internationally)
  • Social Media Marketing (Consistent posting of products and company updates, advertising strategies writing captions for products and services)
  • Self-managing personal KPI responsibilities and providing value in shared KPI’s
  • Visiting business clients to review in store sales and discussing improvement techniques

Campaign Contract - Customer Service / Floor Staff

Calvin Klein
07.2019 - 08.2019
  • Promoting new sales campaign Key Skills:
  • Encouraging sales and product awareness through handing out fliers and conversing with large audiences
  • Managing instore sales
  • Pushing sales growth via advertising current product deals and merchandises good services e.g., recyclable packaging, organic cotton and 10% of proceeds go towards charities of the company’s choosing
  • Managing product display
  • Organizing the packing and mailing process of online orders
  • Developing new clients and maintaining current clients
  • Supporting the company KPI’s and instore sale targets

Education

Bachelor of Business - Marketing

Griffith University, School of Business
08.2025

Certificate III - Applied Fashion Design and Technology

01.2019

Skills

  • Client Relationship Management: Building and maintaining strong relationships with new and existing clients within the digital lending environment
  • Portfolio Management: Managing a pipeline of home and investment loan applications, maintaining portfolio hygiene and meeting service standards
  • Communication Skills: Clear, proactive communication to understand client goals and guide them through the end-to-end digital lending process
  • Negotiation Skills: Structuring and negotiating pricing and loan terms aligned to ANZ’s risk appetite to retain and grow clients
  • Team Collaboration: Partnering with credit & operations to streamline processes and deliver efficient digital outcomes

Timeline

Home and Investment lending Manager

ANZ – Digital Lending Team
03.2025 - Current

Internal Consultant

Bank of Queensland Specialists – Private Residential Division
03.2022 - 10.2024

Customer Service Officer

Bendigo Bank – Branch CBD Location
10.2021 - 03.2022

Operations Support

Dr Pickles Tattoo Aftercare and Apparel
01.2021 - 11.2021

Campaign Contract - Customer Service / Floor Staff

Calvin Klein
07.2019 - 08.2019

Certificate III - Applied Fashion Design and Technology

Bachelor of Business - Marketing

Griffith University, School of Business

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