Summary
Overview
Work History
Education
Skills
Awards
Certification
Generic

Jamie Van Dyk

Customer Service Specialist
Seymour,VIC

Summary

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Content Creator

Self Employed
02.2019 - Current
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Improved overall channel aesthetics by creating custom overlays, emotes, panels and branding assets.
  • Provided entertaining commentary while playing various video games, resulting in increased viewer retention rates.
  • Streamlined communication between viewers by utilizing Discord servers for announcements, discussions, and feedback collection.
  • Secured partnerships with gaming companies for sponsorships, increasing financial support for the channel.

Customer Service Officer

Local Choice
01.2018 - 01.2019
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Administrative Officer

Fastway Consultants
01.2017 - 01.2018
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.

Education

Bachelor of Science - Mathematics

Monash University
Melbourne
01.2010 - 01.2013

Certificate III - Business

GO TAFE
Seymour
04.2009 - 10.2009

Diploma - Social Media Marketing

Shaw Academy
Online
01.2018 - 04.2018

Skills

Customer support

Complaint handling

Data entry

Customer focus

Documentation and reporting

Awards

2013 - Golden Key International Society

Certification

Statement of Accomplishment - Beginning Game Programming with C#

Statement of Accomplishment - The Data Scientist's Toolbox

Certificate of Completion - Everything Linux

Certificate of Completion - Microsoft PowerShell 4 Foundations

Certificate of Completion - Linux Essentials

Certificate of Completion - VMware VCA-DCV

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Jamie Van DykCustomer Service Specialist