Jamie Vidler
Mount Druitt,NSW
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Friendly Deputy Manager committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Deputy Manager
FedExField
11.2021 - Current
- Maintained, documented and presented progress reports to leaders.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Supervised and motivated [Number] staff employees.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Created reports and analyzed and interpreted data.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Introduced new methods, practices, and systems to reduce turnaround time.
Supervisor of Operations
TNT Express
02.2018 - 11.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
Education
No Degree -
Chifley College - Dunheved Campus
North St. Mary's, NSWSkills
- Sales Strategies
- Goal Attainment
- Process and Procedure Development
- Set Organizational Policies
- Operational Efficiency
- Decision-Making Capabilities
- Performance Improvement
- Train Employees
- Quality Standards
- Strategic Planning
- Communication
Timeline
Deputy Manager
FedExField
11.2021 - Current
Supervisor of Operations
TNT Express
02.2018 - 11.2021
No Degree -
Chifley College - Dunheved Campus
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