JAMIE WALL
Ferny Grove,Australia
Summary
I am currently working for a high end sink and tapware distributor based in Victoria, dealing with high profile boutique resellers and top retail sellers such as Reece Australia. My role is to manage a national customer base.
Overview
34
34
years of professional experience
Work History
National Sales Manager
Designer Tapware Co, National & Canterbury Sink and Tap
Brisbane
10.2017 - Current
- Manage national customer base.
- Technical support of all clients and stakeholders.
- Product training and development for retail clients.
- Established troubleshooting experience.
- Promote and market company product throughout said territory also growing existing customer base through promotion and presentations.
Technical Sales Manager
Sika Australia
Brisbane
02.2015 - 05.2017
- Cold-called prospective customers to build relationship.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Completed documentation for product and service sales.
- Filled out expense reports for accounting.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Updated database with customer and sales information.
- Delivered products to customers in timely manner.
- Established new customer accounts.
- Informed management of special sales and service issues.
Territory Manager
H.B Fuller
Brisbane, Qld
05.2011 - 12.2014
- Cold-called prospective customers to build relationship.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Completed documentation for product and service sales.
- Filled out expense reports for accounting.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Updated database with customer and sales information.
- Delivered products to customers in timely manner.
- Established new customer accounts.
- Informed management of special sales and service issues.
Account Manager
Lincoln Sentry
Brisbane
10.2005 - 03.2011
- Cold-called prospective customers to build relationship.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Completed documentation for product and service sales.
- Filled out expense reports for accounting.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Generated high volume of referrals.
- Updated database with customer and sales information.
- Informed management of special sales and service issues.
- Evaluated competitors and performed market research.
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
- Addressed customer questions and concerns regarding products, prices and availability.
- Answered customers' questions about products prices, availability, uses and credit terms.
- Delivered exceptional account service to strengthen customer loyalty.
Sales Representative
Tradelink
Brisbane
04.2001 - 09.2005
- Cold-called prospective customers to build relationship.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Completed documentation for product and service sales.
- Filled out expense reports for accounting.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Generated high volume of referrals.
- Updated database with customer and sales information.
- Delivered products to customers in timely manner.
- Established new customer accounts.
Owner Operator
Race Tools Direct
Brisbane/Gold Coast
08.1995 - 04.2001
- Selling and Marketing new tools and components to commercial workshops and end users.
Sales Representative
Reece Australia
Brisbane
01.1992 - 06.1995
- Cold-called prospective customers to build relationship.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Completed documentation for product and service sales.
- Filled out expense reports for accounting.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Generated high volume of referrals.
- Updated database with customer and sales information.
- Kept showroom professional and neat at all times.
- Established new customer accounts.
- Evaluated competitors and performed market research.
Education
High School Diploma -
Mitchelton State High School
Brisbane, QLDSkills
- Prospecting and cold calling Strategic account development
- Strategic account development Strong deal closer
- Strong interpersonal skills
- Training stakeholders in product knowledge
- Team building expertise
- Proven sales track record
- Relationship selling
- Product training and placement
- Customer-oriented
- Formulating quotes
- Strong communicator
- Skilled multi-tasker
- Upselling and consultative selling
- Exceptional customer service skills
- Accounting processes, Approach, Cold Calling, Strong Interpersonal Skills, Credit, Customer Service Skills, Database, Documentation, Expense Reports, Team Building, Market Research, Neat, Communicator, Product Development, Selling, Strategic Sales
Accomplishments
- Created strategies to develop and expand existing customer sales, which resulted in a 36% increase in monthly sales.
- Established 11 new accounts in a single year through successful client development.
- Managed a portfolio of 150 accounts totalling $3 million in sales.
- Recipient of Account Manager of the Month Award in June and July 2007.
- Increased sales volume by adding 11 new accounts in the assigned territory.
Timeline
National Sales Manager
Designer Tapware Co, National & Canterbury Sink and Tap
10.2017 - Current
Technical Sales Manager
Sika Australia
02.2015 - 05.2017
Territory Manager
H.B Fuller
05.2011 - 12.2014
Account Manager
Lincoln Sentry
10.2005 - 03.2011
Sales Representative
Tradelink
04.2001 - 09.2005
Owner Operator
Race Tools Direct
08.1995 - 04.2001
Sales Representative
Reece Australia
01.1992 - 06.1995
High School Diploma -
Mitchelton State High School