Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jamie Dallas Mason

Perth,WA

Summary

Dynamic, results driven professional with a proven track record acrosss sales management, luxury spa operations, beauty services, admin and all customer focused roles. With over a decade of experience in working as a team or leadikng a team, growing revenue, and delivering wonderful client experiences, I bring a rare blend of commercial acumen, people leadership and creative input. Highly self motivated, detail orientated and consistently exceeding expectations, I'm ready to bring magnetic energy and high performance to my next position.

Overview

18
18
years of professional experience

Work History

Assistant Sales Manager

Smiley Financials
11.2022 - 08.2025
  • Supported the Sales Manager in driving revenue growth
  • Meeting sales targets within the financial firm
  • Assisting in managing client relationships
  • Provide tailored financial solutions and identifying new sales opportunities
  • Developed and implemented sales strategies to optimize performance and streamline operations
  • Led training sessions and mentored junior staff
  • Fostering a positive and high performing team environment
  • Monitored sales metric and prepared reports to track performance and recommend improvements

Sales Manager

Decjuba
02.2022 - 10.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Spa Manager

Keishi Spa @ Novotel Vines Resort & Country Club
07.2018 - 02.2022
  • Oversaw the daily operations of a high end globally recognised golf resort day spa
  • Proven track record of providing world class guest experiences
  • Maintaining exceptional service standards in line with luxury hospitality expectations
  • Front of desk duties
  • Performing therapies
  • Managing retail inventory
  • Managing product and service merchandising
  • Maintaining prestige standards of health and safety regulations, supporting marketing collaborations with resort initiatives
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.

Hair Extension Specialist

Dallas Boulevard
07.2013 - 01.2020
  • Experienced and licensed small business owner/ hair extension specialist
  • Delivering high quality customized extension services to diverse clientele.
  • Trained in all methods including tape, weft, micro bead, fusion and clip in extensions
  • Adept at client consultations, hair colour matching and aftercare maintenance
  • Proven ability to manage all aspects of running an independent hair and beauty business including scheduling, marketing, client retention, inventory management and elite customer service
  • Trained in Great Lengths, Showpony and Angel Hair
  • Maintained a 5 star review on all platforms


Housekeeper

Novotel The Vines Resort & Country Club
11.2017 - 04.2019


  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Home Staging for events and weddings
  • Provide impeccable customer service

Sales Specialist

Libertine Parfumerie, Myers Karrinyup
02.2014 - 11.2017
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.

Office Administrator

J.T.T Security
01.2008 - 01.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Education

Diploma in Hairdressing - Hairdressing

Taylor Weir
Perth, WA
02-2012

Certificate III - Nail Technology

Mount Lawley Tafe
Perth WA
09-2008

Certificate III - Basic And Advanced Make Up

Mount Lawley Tafe
Perth WA
07-2008

Skills

  • Exceptional customer service
  • Great oral and written communication
  • Teamwork and collaboration
  • Leadership
  • Critical thinking and problem solving
  • Professionalism and strong work ethic
  • Adaptability
  • Dependability Time management
  • Self management
  • KPI experience
  • Relationship building and management
  • Fast learner with sharp initiative
  • Marketing and social media wiz
  • Emotiongal intelligance

Languages

English
Native or Bilingual

Timeline

Assistant Sales Manager

Smiley Financials
11.2022 - 08.2025

Sales Manager

Decjuba
02.2022 - 10.2022

Spa Manager

Keishi Spa @ Novotel Vines Resort & Country Club
07.2018 - 02.2022

Housekeeper

Novotel The Vines Resort & Country Club
11.2017 - 04.2019

Sales Specialist

Libertine Parfumerie, Myers Karrinyup
02.2014 - 11.2017

Hair Extension Specialist

Dallas Boulevard
07.2013 - 01.2020

Office Administrator

J.T.T Security
01.2008 - 01.2011

Diploma in Hairdressing - Hairdressing

Taylor Weir

Certificate III - Nail Technology

Mount Lawley Tafe

Certificate III - Basic And Advanced Make Up

Mount Lawley Tafe

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