JAMIE-LEE BYRNE
Nowra,NSW
Summary
I am a results-driven Disability Employment Consultant with over four years of experience in administrative support and client relationship management. I have a proven ability to guide clients with disabilities and barriers toward sustainable employment outcomes, providing strategic career advice and exceptional service along the way. I excel at managing high caseloads, maintaining efficient administrative systems, and ensuring smooth day-to-day operations. I’m known for building positive, long-term client relationships, resolving challenges with empathy and professionalism, and consistently achieving high client satisfaction. With my strong organisational skills, I am able to balance time-sensitive tasks while offering a compassionate, client-centred approach, driving successful outcomes at Sureway Employment and Training.
Overview
8
8
years of professional experience
Work History
Disability Employment Consultant
Sureway Employment and Training
Nowra, NSW
01.2022 - Current
- Coordinated and facilitated in-person consultations for a diverse caseload of up to 80 clients, managing appointment scheduling across a wide geographical area, from Vincentia to Kiama, ensuring clients received timely and effective support.
- Provided exceptional client communication through email, delivering prompt, comprehensive, and personalised responses to inquiries, fostering strong relationships and ensuring a high level of client satisfaction.
- Initiated and nurtured client referrals, offering ongoing guidance and strategic advice to support clients in navigating their career journey, ultimately ensuring they achieve sustainable employment outcomes and long-term success.
- Delivered tailored career counselling by helping clients with barriers and disabilities set realistic employment goals, providing clear guidance and practical steps to integrate them into suitable work environments that align with their individual needs and capabilities.
- Demonstrated a high level of administration expertise, equivalent to a Certificate IV in Business Administration, including maintaining accurate client records, managing documentation, scheduling appointments, and overseeing office operations with attention to detail and efficiency.
- Advocated for inclusive employment opportunities, collaborating with employers to ensure clients with physical, mental, or environmental barriers were successfully integrated into work environments that supported their growth, while also maintaining a client-centred approach to case management across a diverse caseload.
Disability Employment Consultant
AtWork Australia
Nowra, NSW
01.2021 - 01.2022
- Coordinated and managed appointments and in-person consultations across multiple sites, including Nowra, Vincentia, and Sanctuary Point, ensuring meticulous attention to detail and a seamless process, with a strong focus on delivering smooth, efficient client experiences.
- Handled client inquiries via email, consistently providing clear, concise, and timely responses, going above and beyond to ensure clients felt fully supported and their needs were met, regardless of location.
- Proactively addressed and resolved customer concerns, demonstrating problem-solving skills and a client-centred approach, not just to resolve issues but to leave a positive, lasting impression, and uphold the organisation’s reputation for excellence.
- Built and nurtured a network of client referrals, fostering ongoing relationships and providing continuous support to clients across all service areas, ensuring they received the guidance needed to achieve their goals and succeed long-term.
- Provided expert career guidance and strategic advice, assisting clients in overcoming challenges, setting achievable goals, and navigating the path to sustainable employment, while maintaining a focus on their individual needs.
- Ensured exceptional client satisfaction by prioritising clear communication, reliability, and responsiveness, resulting in high client retention and strengthening the organisation’s reputation for quality service delivery across the Nowra, Vincentia, and Sanctuary Point regions.
Administration
Aussie Made Sheds
Nowra, NSW
01.2021 - 12.2021
- Extended a warm welcome to every visitor, client, and colleague upon arrival, ensuring they felt valued and comfortable, offering assistance with coats, guiding them to appropriate seating, and promptly notifying the relevant staff of their presence.
- Professionally managed all incoming calls, responding with promptness, warmth, and professionalism, using excellent communication skills to ensure callers were directed to the correct person or department without delay.
- Operated a multi-line phone system to efficiently connect callers with the appropriate team members, ensuring smooth communication across departments and enhancing the overall client experience.
- Managed the receipt, sorting, and distribution of incoming mail and packages with care, ensuring all items were delivered to their intended recipients in a timely manner and recorded accurately for tracking purposes.
- Prepared outgoing mail and packages, selecting the most reliable and cost-effective postal or courier service to ensure safe and timely delivery, while maintaining detailed records of all correspondence for easy reference and accountability.
- Maintained a well-organised and welcoming reception area, reflecting the organisation’s professionalism and attention to detail, ensuring the space was always neat, with up-to-date promotional materials, reading materials, and necessary office supplies such as pens, notepads, and brochures replenished as needed.
Retail Staff Member
IGA Supermarket
Callala Bay
01.2017 - 12.2020
- Greeted customers with a friendly smile and positive attitude, going above and beyond to assist them in finding the perfect products to meet their individual needs, ensuring an exceptional customer service experience.
- Maintained well-organised and visually appealing displays, ensuring shelves, racks, and product arrangements were always fully stocked, tidy, and aligned with the store’s aesthetic to enhance the customer shopping experience.
- Monitored inventory levels closely, proactively alerting management when stock levels were low and assisting with restocking to ensure shelves remained well-supplied and sales opportunities were maximised.
- Assisted with merchandising and promotional efforts, contributing to the creation of eye-catching product displays and the installation of promotional signage, helping to drive customer engagement and highlight key offerings.
- Collaborated effectively with team members and other departments, fostering a spirit of open communication to ensure smooth day-to-day operations and address any challenges that arose in a timely manner.
- Contributed to a positive and supportive work environment, working closely with colleagues to maintain a productive atmosphere that encouraged teamwork, cooperation, and a high standard of service for both customers and staff.
Education
Higher School Certificate -
Nowra, NSW01.2019
Skills
- Organisational & Time Management Expertise: Skilled at prioritising tasks, managing deadlines, coordinating appointments, and overseeing multiple projects simultaneously to ensure efficient operations across teams and departments
- Proficient in Administrative Systems: Experienced in document management, maintaining accurate records, managing data entry, generating reports, and using advanced software tools (Microsoft Office Suite) for effective communication and reporting
- Financial & Budget Administration: Capable of managing budgets, processing invoices, and ensuring accurate financial records, while aligning with organisational policies and tracking expenses to maintain cost efficiency
- Customer Service & Relationship Management: Provide exceptional client service, address inquiries or concerns, and build strong relationships through active listening, empathy, and tailored solutions that enhance client satisfaction
- Team Collaboration & Leadership: Foster a positive, productive team environment through effective collaboration, mentoring colleagues, and communicating openly across departments to achieve shared goals
- Problem-Solving, Conflict Resolution & Negotiation: Resolve operational and client issues proactively, negotiate successfully in various settings, and address conflicts in a way that supports smooth operations and positive relationships
Professional References
- Deanna Caddy, Area Manager, 0490 852 909
- Alexandra Harris, Employment Consultant, 0455 299 044
- Ebony Herbert, Senior Employment Consultant, 0478 010 749
Timeline
Disability Employment Consultant
Sureway Employment and Training
01.2022 - Current
Disability Employment Consultant
AtWork Australia
01.2021 - 01.2022
Administration
Aussie Made Sheds
01.2021 - 12.2021
Retail Staff Member
IGA Supermarket
01.2017 - 12.2020
Higher School Certificate -
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