Jamie Lee Treverrow
Stafford Heights
Summary
Passionate and results-driven professional with 7+ years of experience in customer service and client-focused roles. Skilled at anticipating needs, proactively identifying challenges, and implementing effective solutions to enhance efficiency.
I am a tech-savvy individual equipped with strong problem-solving abilities, a continuous learning mindset, and excellent communication skills which enable me to adapt and thrive in dynamic environments.
Eager to take on new challenges that foster growth and professional development.
Overview
5
5
years of professional experience
Work History
Legal Assistant And Receptionist
SLF Lawyers
01.2025 - Current
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled office meetings and client appointments for staff teams.
- Tracked important information in ActionStep, spreadsheets and ran reports using data.
- Handled assignments independently with good judgement and critical thinking skills.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Legal Assistant
Berrill and Watson Lawyers
09.2023 - 01.2024
- Assisted as Acting junior Paralegal between June - December 2024.
- Assist in running and managing up to 160 client matters consisting of Income Protection, Total and Permanent Disability, Terminal Illness and Death claims
- Liaise with Superannuation funds, Insurers and other stakeholders
- Complete billing processes including creation of invoices
- Office management and administrative duties such as ordering office supplies and equipment and configuring equipment for seamless onboarding experiences
- Maintaining both physical and digital claim files
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Revised and finalized letters, briefs, and memos.
- Researched statutes, decisions, legal articles, and codes.
- Interviewed clients to obtain information relevant to cases.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Produced legal documents such as briefs, contracts and Cost Agreements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Advisor
DHL Express
08.2021 - 08.2023
- Assisting the creation of the first National Live Chat team
- Excel at both personal and team KPI's
- Utilized customer feedback to identify areas of improvement and suggest potential solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
Customer Service
Services Australia (Concentrix)
04.2021 - 08.2021
- Inbound call handling with a positive attitude
- Problem solving
- Maintaining composure during sensitive situations
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Maintaining confidentiality and security measures
- Displayed exceptional customer service and communication skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Customer Service
Cotton On Group
10.2019 - 04.2021
- Cash handling for payment and management of store floats
- Displayed exceptional customer service and communication skills.
- Running shifts including break rosters
- Data entry of stock and revenue
- End of day and week banking and documentation
- Opening and closing the store
- Trained new staff on best practices and service standards
- Assessed and resolved customer service problems and executed solutions.
Education
Certificate III - Photography
TAFE QLD
Brisbane QLD01.2020
Korean Language Level 1 -
University of Queensland
Brisbane, QLD01.2017
Queensland Certificate of Education - Year 12
Everton Park State High School
Brisbane QLD 01.2016
Skills
- Critical thinking
- Problem solving
- Time management
- Adaptability
- Great communication
- Ability to work well in autonomous and team-based roles
- Attention to detail
- Microsoft Office proficiency
- Vibrant and outgoing personality
- Administrative assistance
- Exceptional telephone etiquette
- Confidentiality
- Calendar management
- Scheduling/Planning
Timeline
Legal Assistant And Receptionist
SLF Lawyers
01.2025 - Current
Legal Assistant
Berrill and Watson Lawyers
09.2023 - 01.2024
Customer Service Advisor
DHL Express
08.2021 - 08.2023
Customer Service
Services Australia (Concentrix)
04.2021 - 08.2021
Customer Service
Cotton On Group
10.2019 - 04.2021
Certificate III - Photography
TAFE QLD
Korean Language Level 1 -
University of Queensland
Queensland Certificate of Education - Year 12
Everton Park State High School
Similar Profiles
JAIME BOYDJAIME BOYD
Legal Assistant / Corporate Receptionist at SLF LawyersLegal Assistant / Corporate Receptionist at SLF Lawyers
Hunter BrazilleHunter Brazille
Intern at Slf-100Intern at Slf-100
S. Lauren FaisonS. Lauren Faison
Program Manager at SLF Productions LLC.Program Manager at SLF Productions LLC.