Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Lee Treverrow

Executive Administration Officer
Stafford Heights

Summary

Creative and enthusiastic professional transitioning from a corporate background, bringing over 7 years of client-facing experience. Known for strong communication, customer service, and time management skills. I am currently seeking a hands-on hairdressing apprenticeship to build technical expertise and grow within the beauty industry.


I am equipped with a proven ability to anticipate client needs, offer tailored product and service recommendations, and create positive customer experiences that drive loyalty and retention.


I am eager to take on a new challenge that fosters both creative expression and long-term professional development.

Overview

6
6
years of professional experience
2020
2020
years of post-secondary education

Work History

Executive Administrative Officer

QTAC
04.2025 - Current
  • Developed strong relationships with clients and stakeholders, fostering collaboration and mutual success.
  • Provided exceptional customer service to internal and external clients, resolving issues promptly and professionally.
  • Organised company events and conferences, ensuring smooth execution through meticulous planning and coordination.
  • Maintained accurate financial records by overseeing budget tracking, expense reporting, and invoice processing.

Legal Assistant And Receptionist

SLF Lawyers
01.2025 - 04.2025
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Legal Assistant

Berrill and Watson Lawyers
09.2023 - 01.2025
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assist in running and managing up to 160 client matters consecutively.
  • Complete billing processes including creation of invoices
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Researched statutes, decisions, legal articles, and codes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Customer Service Advisor

DHL Express
08.2021 - 08.2023
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Helped large volume of customers daily with positive attitude and focus on customer satisfaction.
  • Excel at both personal and team KPI's
  • Utilised customer feedback to identify areas of improvement and suggest potential solutions
  • Continuously sought opportunities for personal development through ongoing training programs.

Customer Service

Cotton On Group
10.2019 - 04.2021
  • Cash handling for payment and management of store floats
  • Displayed exceptional customer service and communication skills.
  • Running shifts including break rosters
  • Data entry of stock and revenue
  • End of day and week banking and documentation
  • Opening and closing the store
  • Trained new staff on best practices and service standards
  • Assessed and resolved customer service problems and executed solutions.

Education

Certificate III - Photography

TAFE QLD
TAFE QLD

Korean Language Level 1 -

University of Queensland

Queensland Certificate of Education - Year 12

Everton Park State High School

Skills

Excellent communication

Customer service

Teamwork and collaboration

Organisation skills

Problem-solving

Adaptability

Timeline

Executive Administrative Officer

QTAC
04.2025 - Current

Legal Assistant And Receptionist

SLF Lawyers
01.2025 - 04.2025

Legal Assistant

Berrill and Watson Lawyers
09.2023 - 01.2025

Customer Service Advisor

DHL Express
08.2021 - 08.2023

Customer Service

Cotton On Group
10.2019 - 04.2021

Korean Language Level 1 -

University of Queensland

Queensland Certificate of Education - Year 12

Everton Park State High School

Certificate III - Photography

TAFE QLD

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Jamie Lee Treverrow Executive Administration Officer