Jamielee Walker
Thornlands
Summary
Dynamic professional with a proven track record at Tomra Recycling, enhancing customer loyalty through exceptional service and active listening. Expert in customer relations and problem resolution, adept at leading teams to exceed sales goals by developing innovative solutions. Skilled in critical thinking and relationship building, contributing to significant process improvements and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cleaner
Coles
08.2024 - Current
- Communicated with staff to address specific cleaning needs and concerns.
- Applied wax and polish to floors for a polished and professional look.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Empty trash bins regularly to prevent overflow and unpleasant odors.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Customer Service Representative
Tomra Recycling
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Lead Manager
Hound Hangout Dog Daycare
01.2019 - 12.2021
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Did dog training with customers and provided support on how to care for there puppys and dogs.
Education
Bissness And Acounting Certificate 2 - Bissness Certificate 2
Tafe Brisbane
Southbank 02.2023
Year 12 Diploma - Year 12 Diploma
Centenary State High School
Jindalee, Brisbane QLD11.2021
Skills
- Active listening
- Critical thinking
- Customer relations
Customer service
- Problem resolution
- Relationship building
- Product knowledge
Timeline
Cleaner
Coles
08.2024 - Current
Customer Service Representative
Tomra Recycling
01.2022 - 08.2023
Lead Manager
Hound Hangout Dog Daycare
01.2019 - 12.2021
Bissness And Acounting Certificate 2 - Bissness Certificate 2
Tafe Brisbane
Year 12 Diploma - Year 12 Diploma
Centenary State High School
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