Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Referee
Timeline
Generic

Jamie Shaula Collado

Melbourne

Summary

With a dynamic personality characterized by adaptability, resilience, and a collaborative spirit, I bring a wealth of experience and dedication to the field of social services. Over the years, I have honed my skills in various aspects of social work, particularly in case management, customer service, and networking. These skills have been refined through hands-on experience in support coordination, where I have had the opportunity to make a tangible difference in the lives of individuals and communities. My journey in social services has not only equipped me with a robust professional toolkit but has also shaped my personality to thrive in diverse and dynamic environments. I am passionate about working collaboratively with diverse teams to address complex challenges and find innovative solutions. My adaptability allows me to navigate through various situations with ease, ensuring that I can effectively support those in need. One of my core strengths is my ability to connect with people on a personal level, building trust and rapport to facilitate meaningful relationships. Furthermore, I am committed to continuous learning and professional development. I actively seek out opportunities to expand my knowledge and skills, staying updated on the latest trends and best practices in social work. In addition to my core skills, I am also experienced in, conflict resolution, advocacy, program development, research, budget management, community outreach, cultural competency, person-centred care, healthcare navigation, leadership, volunteer management, and time management. I am driven by a passion for making a positive impact in the lives of others. With a combination of experience, skills, and a compassionate approach, I am dedicated to leveraging my expertise to empower individuals, strengthen communities, and create lasting change in any professional setting.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Manager

Annecto
02.2023 - Current
  • Responsible for evaluating the needs of elderly individuals by conducting a comprehensive assessment
  • Facilitating the intake process for new clients, which include gathering information, assessing needs, and determining eligibility for services
  • Developing personalized care plans in collaboration with clients and families
  • Coordinating access to various support services like healthcare and social activities
  • Working with different professionals and resources for holistic care; regularly monitoring and adjusting care plans based on clients' changing needs
  • Evaluating the effectiveness of care plans
  • Advocating for clients' rights and preferences;
  • Providing emotional support to clients and families if necessary
  • Maintaining accurate records of assessments, care plans, and interventions
  • Ensuring compliance with regulations and organizational policies
  • Educating clients and families about available resources and services and collaborating with a diverse team of healthcare profession.

Commonwealth Home Support Programme Support Coordinator

Annecto
08.2021 - 02.2023
  • Responsible for facilitating intake process for 30-40 new clients each month and assigning them to different Support Coordinators within the team.
  • Creating personalized care plans with clients and families, arranging various support services, such as respite care, overnight community respite, garden maintenance, and social support groups
  • Communicating clearly with clients, families, and stakeholders
  • Monitoring service effectiveness and suggest improvements
  • Collaborating with other coordinators, service providers, and professional
  • Ensuring coordinated and client-focused care, and staying updated on CHSP policies and procedures.

Social Worker

Filipino Community Council of Victoria, Inc.
01.2021 - 08.2021
  • Assisting the case manager for coordinating and overseeing client cases while handling various administrative tasks
  • Responsible for assessing the needs of clients and developing individualized care plans
  • Maintaining records of client interactions, interventions, and progress
  • Scheduling and organizing appointments, ensuring timely and effective delivery of services
  • Managing and organizing client files, handling documentation, and generating reports on case outcomes.

Social Worker- Student on Placement

Shakti Migrant & Refugee Women's Support Group Melbourne Inc.
06.2020 - 10.2020
  • Responsible for conducting community development and mental health & wellbeing webinars, engaging in networking with different organizations, case management and initial intake and assessment for women who are experiencing domestic violence.

Document Specialist

Integreon
02.2017 - 12.2017
  • Key responsibilities are: organizing and managing documents efficiently; formatting documents according to guidelines and editing content for clarity and consistency; maintaining accurate version control of documents; tracking changes and updates; collaborating with teams to gather and organize information; ensuring documents meet collaborative project requirements; reviewing documents for accuracy and completeness; ensuring adherence to document standards; offering support to users for document-related issues, and communicating effectively with team members regarding document status, and addressing queries related to document content and organization.

Legal Management- Intern

Soo Gutierrez Leogardo & Lee Law Offices
01.2016 - 03.2016
  • Conducting thorough research on case laws, statutes, and regulations; summarizing and organizing legal information for use by attorneys; assisting in the preparation of legal documents, such as contracts, briefs, and pleadings; proofreading and editing legal documents for accuracy and clarity; handling administrative tasks such as filing, copying, and scanning documents; staying informed about changes in laws and legal procedures; participating in legal education opportunities provided by the office; maintaining strict confidentiality of client information; adhering to ethical standards and professional conduct.

Education

Master of Social Work (Qualifying) - MSW -

Federation University Australia
Berwick, VIC
01.2020

Bachelor of Science in Legal Management - Legal Management

De La Salle University
Manila, Philippines
01.2016

Skills

  • Mental Health First Aid
  • Case Management
  • Networking
  • Microsoft Office
  • Customer Service
  • Leadership
  • Microsoft Word
  • Data Management

Certification

  • Mental Health First Aid - Mental Health First Aid Australia
  • Skills in Aged and Community Dementia Care - Dementia Training Australia
  • Dementia Discovery - Dementia Training Australia

Languages

English
Full Professional
Filipino
Native or Bilingual

Referee

Ma. Teresa Sales - 0420 529 522

Area Manager ‑ North West Metro Region, Annecto


Leia Tadeo - 0406 695 900

Workforce Coordinator, Annecto


Timeline

Case Manager

Annecto
02.2023 - Current

Commonwealth Home Support Programme Support Coordinator

Annecto
08.2021 - 02.2023

Social Worker

Filipino Community Council of Victoria, Inc.
01.2021 - 08.2021

Social Worker- Student on Placement

Shakti Migrant & Refugee Women's Support Group Melbourne Inc.
06.2020 - 10.2020

Document Specialist

Integreon
02.2017 - 12.2017

Legal Management- Intern

Soo Gutierrez Leogardo & Lee Law Offices
01.2016 - 03.2016

Master of Social Work (Qualifying) - MSW -

Federation University Australia

Bachelor of Science in Legal Management - Legal Management

De La Salle University
Jamie Shaula Collado