JAMII RENAE GIBBINS
MELTON SOUTH,VIC
Summary
Results-driven Customer Service Representative with a proven track record of building and nurturing customer relationships. Excellent in active listening and problem-solving, ensuring prompt and accurate resolution of inquiries. Proficient in data entry and adept at managing multiple projects simultaneously. Reliable, well-presented professional committed to going above and beyond for customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TRADELINK
Kalgoorlie, Western Australia
03.2024 - 08.2024
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Displayed strong organizational skills while managing multiple projects simultaneously
- Followed up with customers regarding product functionality and overall satisfaction
- Performed data entry tasks accurately and in a timely manner
- Addressed customers courteously using suitable methods and problem-solving skills
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
Waitress /Food Delivery Driver
MAMMA MIA'S
Kalgoorlie, Western Australia
01.2024 - 08.2024
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Described ingredients and cooking methods to explain preparation of various food items
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Managed closing duties such as counting money and cleaning
- Swept and mopped floors and removed trash
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
- Checked on guests to verify satisfaction with each course
- Delivered accurate checks and processed bill payments in POS system
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Answered telephones to take reservations or to-go orders
- Processed accurate cash and credit card transactions
- Listened to customer concerns and complaints and quickly rectified issues
Stablehand
KALGOORLIE STABLES/ RACECOURSE
Kalgoorlie, Western Australia
01.2022 - 09.2023
- Administered medication, vaccinations and wormers to livestock
- Competent at supervising activities such as feeding hay, grain and supplements to the animals according to their dietary needs
- Able to communicate effectively with clients regarding their expectations from stable hand services
- Skilled in providing first aid treatments to injured horses
- Displayed expertise in identifying signs of illness or injury in horses
- Exhibited excellence in teaching riders how to ride properly while ensuring their safety
- Demonstrated skill in preparing equipment for shows and races as per instructions from trainers or owners
- Proven ability to safely load and unload horses into trailers for transportation purpose
- Ordered food for animals, and arranged for delivery
- Demonstrated ability to groom horses, maintain stalls and feed animals with accuracy and efficiency
Customer Service Representative
SM&GB
Kalgoorlie, Western Australia
10.2022 - 03.2023
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Displayed strong organizational skills while managing multiple projects
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Handled customer complaints and inquiries in a courteous and efficient manner
Team Leader
MUZZBUZZ
Kalgoorlie, Western Australia
04.2021 - 01.2022
- Mentored junior staff by providing advice on how to handle challenging situations effectively
- Greeted customers, provided excellent customer service, and addressed customer inquiries
- Purchased or requisitioned supplies and equipment needed for quality and timely delivery of services
- Interacted patiently with customers to foster ideal customer service experience
- Kept work areas stocked with supplies and ingredients
- Provided guidance to junior team members on how best to handle challenging customers or situations
- Monitored daily operations closely to ensure smooth workflow throughout the shift
- Balanced the cash register at the end of each shift
- Ensured that all equipment was properly cleaned and maintained according to safety protocols
- Trained staff on proper food handling techniques and ensured compliance with health codes and regulations
Waitress Front of House / Bartender
Sunbreakers Restaurant
Mandurah, Western Australia
01.2014 - 07.2015
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
Front of House Employee
Cafe Pronto
Mandurah, Western Australia
02.2012 - 07.2014
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Checked food quality regularly before serving it to customers.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Resolved any customer complaints or issues promptly with professionalism.
Security Officer
broadsword security
Karratha, Western Australia
09.2010 - 01.2012
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
Security Officer
NGS
Mandurah, Western Australia
08.2008 - 01.2009
- Conducted regular patrols of assigned areas to identify and address any security issues.
- Monitored entrances and exits for suspicious activity or unauthorized personnel.
- Developed and implemented safety policies and procedures for patrol area.
Security Officer
Chubb security
Karratha, Western Australia
07.2004 - 08.2006
- Conducted security checks of passengers and their baggage, ensuring compliance with TSA regulations.
- Monitored CCTV footage to detect suspicious activity in the airport environment.
- Patrolled terminal buildings and other areas to ensure the safety of travelers and staff.
- Provided assistance to travelers during check-in, boarding, and disembarkation processes.
- Enforced airport rules, policies, and regulations related to passenger screening procedures.
- Intervened in emergency situations according to established protocols.
- Responded quickly and effectively to any reports of suspicious or criminal behavior.
- Inspected cargo for contraband items or hazardous materials.
- Verified identification documents such as passports and visas for international travelers.
- Operated metal detectors and X-ray machines at checkpoints.
Stud Hand
yarradale stud
Bullsbrook, Western Australia
01.2003 - 12.2003
- Conducted regular grooming activities such as brushing, mane pulling, general daily grooming.
- Provided assistance with handling horses during medical treatments or training sessions.
- Monitored horses' behavior to detect signs of illness or injury and reported any changes to the supervisor.
- Assisted with loading horses onto trailers for transport to shows or other events.
- Performed daily barn chores such as cleaning stalls, replenishing bedding, and filling water buckets.
- Assisted in tacking up horses before riding lessons or competitions.
Education
CATHOLIC AGRICULTURAL COLLEGE BINDOON
01.2002
GERALDTON GRAMMAR SCHOOL
01.1999
Skills
- Data Collection
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Sales expertise
- Critical Thinking
- Prioritization
- Conflict Resolution
- Adaptive team player
- In-store support
- Professional telephone demeanor
- Honest & Reliable
- Well presented
Certification
- C class drivers license
- Senior First Aid cert
- RSA certificate
- Cert 11 in kitchen operations
- Cert 11 in hospitality
Personal Information
Date of Birth: 03/25/86
Timeline
Customer Service Representative
TRADELINK
03.2024 - 08.2024
Waitress /Food Delivery Driver
MAMMA MIA'S
01.2024 - 08.2024
Customer Service Representative
SM&GB
10.2022 - 03.2023
Stablehand
KALGOORLIE STABLES/ RACECOURSE
01.2022 - 09.2023
Team Leader
MUZZBUZZ
04.2021 - 01.2022
Waitress Front of House / Bartender
Sunbreakers Restaurant
01.2014 - 07.2015
Front of House Employee
Cafe Pronto
02.2012 - 07.2014
Security Officer
broadsword security
09.2010 - 01.2012
Security Officer
NGS
08.2008 - 01.2009
Security Officer
Chubb security
07.2004 - 08.2006
Stud Hand
yarradale stud
01.2003 - 12.2003
- C class drivers license
- Senior First Aid cert
- RSA certificate
- Cert 11 in kitchen operations
- Cert 11 in hospitality
CATHOLIC AGRICULTURAL COLLEGE BINDOON
GERALDTON GRAMMAR SCHOOL
Similar Profiles
Zack TuckerZack Tucker
Branch Assistant at TradelinkBranch Assistant at Tradelink
ALLY WATERSALLY WATERS
Showroom Sales Consultant at TradelinkShowroom Sales Consultant at Tradelink
Lachlan DunlopLachlan Dunlop
Internal Key Accounts Manager at TradelinkInternal Key Accounts Manager at Tradelink