Jamil Deris
Brisbane
Summary
Motivated and dedicated IT Grad from Griffith University, specialising in cybersecurity and
networking, with hands-on experience in web development and JavaScript. Seeking an entry-level
IT position where I can leverage my academic knowledge and practical experience with
cybersecurity, networks, and IT infrastructure. Eager to contribute to a forward-thinking company.
Overview
13
13
years of professional experience
Work History
Online Personal Shopper
Coles Supermakerts Pty Ltd
09.2019 - Current
- Select and pack top quality products
- Collecting ordered products and goods
- Providing customer service
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Salesperson
Persian Rug House
07.2016 - 03.2019
- Changing the visual merchandise
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Selling variety of rugs, carpets and mats
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Sales Advisor
09.2015 - 03.2016
- Assisting customers based on styles and needs
- Highly developing communications skills
- Handling responsibilities
- Organising and tagging new delivered products
- Commitment to deliver high standards of customer service
- Connecting and communicating with customers on all levels
- Proven leader with great leadership qualities
Crowd Controller
Secom
01.2015 - 09.2015
- Emergency alarm response
- Phone and radio communications
- Mobile patrols of all clients
- Food Handling & Customer Service
Food Preparation
Char Char Yiros Restaurant
06.2012 - 03.2014
- Preparing food to a high quality to make cooking easier
- Welcoming clients, managed special orders to meet individual customers requirements
- Divided large orders among team members for faster completion
- Worked under pressure to deliver consistent results to tight deadlines
- Provided fast paced customer service during peak trading times
- Worked autonomously and part of a team
- Prioritised and managed orders
- Cash handling
- Supervisor duties and customer complaints
- Cleaning the equipments and mopping the floors
Education
Year 12 - Civil Engineering
Aboozar Ghaffari High School
Associate of Applied Science - IT Network Security
Griffith University
Nathan, QLD05-2025
Certificate III in Academic English -
TAFE Queensland Brisbane
Brisbane, Queensland01.2013
Skills
- Self Motivation
- Accuracy in Details
- Strong communication skills
- Time Management
- Decision-making
- Microsoft (Excel, Word, PowerPoint)
- Patience and empathy
- Customer/client service expertise
- IT troubleshooting
- Customer support
- Network security
Technical Skills
Networking: VLAN, switches, routers, TCP/IP, DNS
Cybersecurity: Network security principles, firewall configurations, ethical hacking fundamentals
Web Development: HTML, CSS, JavaScript
Tools & Technologies: Packet Tracer, Wireshark, Git, Microsoft Office Suite (Word, Excel,
PowerPoint), Wireshark, Git
Certificates And Courses
- White Card
- First Aid & CPR
- Security II in Operations
- Full Australian Drivers Licence
- RE Australian Motorcycle Licence
Languages
English
Arabic
Persian
Timeline
Online Personal Shopper
Coles Supermakerts Pty Ltd
09.2019 - Current
Salesperson
Persian Rug House
07.2016 - 03.2019
Sales Advisor
09.2015 - 03.2016
Crowd Controller
Secom
01.2015 - 09.2015
Food Preparation
Char Char Yiros Restaurant
06.2012 - 03.2014
Certificate III in Academic English -
TAFE Queensland Brisbane
Year 12 - Civil Engineering
Aboozar Ghaffari High School
Associate of Applied Science - IT Network Security
Griffith University
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