Jamil Refai
Calista
Summary
I’m a motivated and hands-on Crew Coach with over a year of leadership experience at McDonald’s. I’ve built a strong background in coaching, customer service, and team support, and I’m known for keeping things organized and running smoothly during busy shifts. I take pride in helping others improve and keeping the team focused on delivering great service and quality. I’m also confident in making decisions, thinking ahead, and finding ways to make things work better. I’m now looking to bring those same skills into a new role where I can keep learning and growing.
Overview
4
4
years of professional experience
Work History
Training Manager
Mcdonald’s | Bankstown
12.2021 - Current
- Progressed into the Crew Coach position within one year of employment through consistent performance and leadership.
- Provided guidance, support, and direction to crew members while ensuring adherence to company policies and procedures.
- Championed McDonald’s standards of Quality, Service, and Cleanliness (QSC) through effective coaching and leading by example.
- Delivered constructive feedback and motivated team members to achieve operational excellence during shifts.
- Maintained a professional image and upheld all McDonald’s values at all times.
- Undertook training for the Management position throughout 2025, demonstrating commitment to career growth and leadership development (training not completed due to relocation).
- Regularly trusted to run shifts in the absence of a manager, ensuring smooth operations and consistent service quality.
- Encouraged teamwork and boosted morale during busy shifts to meet demanding customer service goals.
- Assisted with onboarding and training new crew members, fostering a supportive and high-performing team culture.
- Developed and implemented training programs to enhance staff performance and service quality.
- Conducted regular assessments to ensure compliance with health and safety standards.
- Improved shift efficiency and service times by proactively addressing workflow issues and supporting underperforming team members.
Education
Punchbowl Boys High School
01.2021
undefined
Kingsgrove North High School
01.2019
Skills
- Goal-oriented with a strong drive to achieve both personal and team objectives
- Proven management and leadership skills developed through coaching and team supervision experience
- Excellent customer service abilities, with a focus on creating positive and memorable guest experiences
- Proficient in computer and point-of-sale systems, with strong attention to accuracy and detail
- Demonstrated empathy and emotional intelligence in both team and customer interactions
- Skilled in anticipating challenges and implementing effective solutions to achieve business goals
Timeline
Training Manager
Mcdonald’s | Bankstown
12.2021 - Current
undefined
Kingsgrove North High School
Punchbowl Boys High School